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Recent Posts
- Auto Insurance Websites Only Rated Fair for Policy Shopping
- Subaru Steering Wheels Disconnecting. Recall Active
- GM to Add 200 Jobs at Lansing Grand River Plant
- Marchionne Apologizes for Being Irreverent
- Two Denso Executives Plead Guilty to Price Fixing
- Fiat Recalls Maserati, Alfa Romeo Cars for Suspension Failures
- EU Car Sales Weak in April. Off -7% YTD
- Milestones – One Million Jeep Wranglers Made at Toledo
- Another Lawsuit Filed against Ford EcoBoost V6 Engines
- First Drive – 2014 Lexus IS Sedan
- 2015 Acura NSX Assembly Slated For Marysville Ohio
- GM to Rebadge Nissan NV200 as Chevrolet City Express
- Full-Size Pickup Truck Trade-In Prices Up 7%
- Supply of Used Vehicles Up, Values Down Slightly
- Korean Trade Deficit Soars under Obama Administration Deal
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- Chihua on Mississippi Community Leaders blast Nissan for Anti-Union Efforts
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Category Archives: customer satisfaction
Auto Insurance Websites Only Rated Fair for Policy Shopping
Auto insurance customers say that using insurance company websites to service an existing policy is generally easier than using them to shop for a policy, according to a new study. Continue reading
Posted in auto news, customer satisfaction
Tagged autoinformed, autoinformed.com, car insurance websites, j.d power, Ken Zino
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Cadillac Matches New Car Warranty on Used Cars
In a move that reflects a growing industry trend of expanding warranty and maintenance plans, Cadillac today matched its new vehicle warranty on certified used cars. Continue reading
Posted in aftermarket, auto news, customer satisfaction
Tagged autoinformed, autoinformed.com, cadillac, certified used cars, Ken Zino
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Customer Satisfaction Increases at U.S. Dealer Service Departments
The CSI rankings are based on dealer service performance during the first three years of new-vehicle ownership, which typically represents the majority of the vehicle warranty period. After the warranty expires, dealerships traditionally have little chance of getting maintenance work as more than two thirds of customers then resort to independent repair shops and mass merchandiser tire, transmission, brake and muffler chains. Continue reading
Renault-Nissan Open an Automotive Electronics Office
Buyers aged 35 and under who grew up with myriad consumer-electronic-devices are particularly vocal about the design failures of automotive electronics. This is a growing problem for the product development departments of automakers that are largely managed by older white males. Continue reading
Ford Motor Promotes Family Member Elena Ford to Vice President
Ford Motor Company said that Elena Ford is elected a vice president and leader of the company’s new Global Dealer and Consumer Experience organization starting this March. Ford is the great-great granddaughter of Henry Ford and the granddaughter of Henry Ford II. Ford earned a bachelor’s degree in Business from New York University. Continue reading
Posted in auto news, customer satisfaction, people
Tagged auto informed, autoinformed.com, automotive news, dwi, elena ford, Ken Zino
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