Category Archives: customer satisfaction

EPA Finally Bans Chrysotile Asbestos

“Today’s rule is a positive first step to give all Americans a future free of exposure to asbestos – a carcinogen that has killed far too many. This dangerous substance has been banned in more than 50 countries around the world, and the United States is finally starting to catch up. An immediate ban on the import of chrysotile asbestos for the chlor-alkali industry is a long overdue step forward for public health. However, it cannot be the end of the road when it comes to phasing out other dangerous asbestos fibers, and Congress has a role to play here when it comes to providing stronger protections for our health,” said Senator Jeff Merkley. Continue reading

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Jaguar Land Rover North America Recalls I-Pace EVs

Jaguar Land Rover North America is recalling 2019 I-Pace SUV vehicles, according to documents released this morning by the National Highway Traffic Safety Administration. The high-voltage battery in the electric Jaguar may overheat, which is a potential fire hazard. These vehicles were built at the Graz Vehicle Assembly Plant in Poland from 6 June – 31 October 2018 and use a Polish-built battery from Chinese LG energy Systems. They were previously recalled under NHTSA 23V369 and will need to have the new safety defect remedy completed. Continue reading

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More Ford Safety Recalls on Bronco, Explorer, Maverick SUVs

Ford Motor Company (NYSE: F) is recalling 2023-24 Bronco, 2020 Explorer and 2024 Maverick SUV models, according to documents released this morning by the National Highway Traffic Safety Administration. Affected vehicles with various safety defects include Bronco child safety locks, previously recalled Explorer rearview cameras, and Maverick fuel tank leaks or potential fires. Continue reading

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Another Tesla Software Recall – Pedestrian Warnings

Tesla (NASDAQ: TSLA) is recalling 2013, 2018-2021 Model S, 2020-2021 Model X, 2018-2022 Model 3, and 2020-2022 Model Y vehicles, according to documents released this morning by the National Highway Traffic Safety Administration. A factory reset over the air (OTA) muted the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, “Minimum Sound Requirements for Hybrid and Electric Vehicles,” which could increase the risk of collision.* Continue reading

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Tracker Off Road OX EVs Recalled for Battery Fires

Textron Specialized Vehicles is recalling Tracker Off Road OX EV light utility vehicles because the lithium ion battery pack catch on fire. Owners should immediately stop using the Tracker OX EV and contact their authorized Tracker Off Road dealer or service center to schedule a free inspection and repair of the battery module.

Textron advises that until the Tracker Off Road dealer or service center has completed this service, do not charge the recalled vehicle and park the recalled vehicle outdoors at least 15 feet away from any buildings or other vehicles.
Continue reading

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EV Grumblings – Auto Execs Waffling on Growth

With hybrid electric vehicle sales soaring, and the badly needed EV charging infrastructure lagging, there is considerable discussion among auto executives and industry pundits about the EV market.*

As always a walk – or in this case an electrified drive – into the unknown provokes considerable speculation and anxiety about where things are headed. Compounding the EV market grumblings are the intensive capital investments involved and the dire state of our climate with the deleterious effects of global warming increasingly laying waste to large areas of the planet. Continue reading

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EV Grumblings – Tire Replacement Rates?

J.D. Power said today that early data from its unpublished 2024 U.S. Original Equipment Tire Customer Satisfaction Study shows that EV tires may fall short of meeting this expectation, with a higher replacement rate in years One and Two of ownership than with internal combustion vehicle tires. (see AutoInformed: J.D. Power – Vehicle Dependability Down Again)

In what could be a stretch of a still to be verified conclusion based on a much needed larger sample size that doesn’t yet exist, Power claimed that “more than a quarter of new vehicle shoppers who are considering an EV cite reliability as a factor in this decision.” Well, duh, they might also prioritize other things such as saving the planet, eschewing fossil fuels, and charging at home. How this sorts out in a changing marketplace remains to be seen. Power did say that the gap in replacement rates appears to be closing. Continue reading

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Nissan and Infiniti Recalls for Bad Airbags

Nissan North America (Nissan) is recalling model-year 2024 Titan, Frontier, Infiniti QX60, Pathfinder, 2023-2024 Sentra, Versa, Kicks, Infiniti QX50 and 2023 Rogue vehicles because of bad airbags that might not  protect the driver, according to the required filling that the National Highway Traffic Safety Administration made public this morning. Quick action by Nissan limited the scope of the potential safety defect. Continue reading

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Bidenomics and the State of the Union

Once again President Biden took on the failed economic polices of the party of no hope, aka Republicans, and the former mis-administration disaster that he inherited in his State of the Union address last night. Nowhere is the contrast between good public policy and the republican politics of hate more evident than the ongoing recovery from the pandemic.

During an inspiring campaign speech that lasted more than an hour, Biden addressed – among other things – our economy. “I came to office determined to get us through one of the toughest periods in our nation’s history. And we have. It doesn’t make the news but in thousands of cities and towns the American people are writing the greatest comeback story never told. … America’s comeback is building a future of American possibilities, building an economy from the middle out and the bottom up, not the top down, investing in all Americans to make sure everyone has a fair shot … I inherited an economy that was on the brink,” Biden said. Continue reading

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Chinese Junk Watch – EVERCROSS EV5 Hoverboard Fires

The U.S. Consumer Product Safety Commission (CPSC) today is warning consumers to immediately stop using EVERCROSS EV5 hoverboards because they pose a risk of fire to consumers. CPSC has received one report of a fire, resulting in substantial property damage to a residential building in New York City in May 2023.* They were sold online on Amazon.com, eBay.com, Likesporting.com, Lowes.com, Newegg.com, Ridefaboard.com and Walmart.com for between $180 and $300 from July 2021 to the present.

“EVERCROSS has not agreed to recall these hoverboards or offer a remedy to consumers,” CPSC said. In AutoInformed’s view, Chinese products remain a problem both in their design, manufacturing quality control and labor employment practices. Continue reading

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Mercedes USA Recalls 2023-24 Models for Sudden Stalls

Mercedes-Benz USA (MBUSA) is recalling ~32,000 models.* The 80-amp fuses used in them may have been manufactured incorrectly, which can cause the fuses to fail. An 80-amp fuse that fails can result in a sudden loss of drive power or a loss of critical safety functions such as the restraint systems or instrument cluster, increasing the risk of a crash or injury. Additionally, there could be an increased risk of a fire.

In the required filing made public this morning by the National Highway Traffic Safety Administration (NHTSA) Mercedes said that before the failure occurs, the driver “will not receive a warning due to the nature of the failure mechanism.” Continue reading

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Ford Recalls Expeditions, Navigators for Bad Seat Belts

Ford Motor Company (NYSE: F) is recalling 2018-2020 Expedition and Lincoln Navigator vehicles, according to documents made publicly available by the National Highway Traffic Safety Administration this morning.

The seat belt pretensioner in the driver and/or front passenger seat may inadvertently deploy and lock the seat belt, which will not allow the belt to retract or extend. About 80,000 SUVs are involved in a safety defect that occurs because of rust. Continue reading

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Ayvens and Stellantis – 500,000 Fleet Sales Deal

Ayvens* (Euronext: ALD) and Stellantis (NYSE: STLA) said today that they have reached a multi-billion euro agreement “that encourages Ayvens’ affiliates to buy as many as 500,000 vehicles for its long-term leasing fleet across Europe during the next three years. The first significant delivery volumes are expected to begin in the first half of 2024 and continue throughout the year.

“One of the shared priorities will be integrating Stellantis’ innovative range of sustainable vehicles to support Ayvens’ multi-brand strategy,” the mobility companies said. Their stock prices are contrary with Stellantis near record highs and Ayvens near record lows. Stellantis also has its own leading business, which is to a degree a competitor of Ayvens. Continue reading

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Mustang Matte Clear Film Coming from Ford

The 2024 Mustang Matte Clear Film is a product of PPG. It’s designed to withstand harsh detergents used at hand or touch-less car washes, as well as road salt, bird droppings, bug splatter, and asphalt residue, Ford claims. Orders will start 27 February. This option comes with the same 3-year/36,000-mile factory warranty that applies to all 2024 Mustang cars.

Customers who order the Mustang Matte Clear Film for the Mustang Dark Horse will not get the standard Hood Accent Stripe or be able to select the Painted Racing Stripe. Matte Clear Film is not available with the GT California Special package, or the optional graphics packages on the Mustang EcoBoost and GT.

Graphic delete will also be a stand-alone item on the Mustang Dark Horse for customers who prefer a less conspicuous appearance on the most track-capable 5.0-liter Mustang with the 2024 Dark Horse Handling Package. Continue reading

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Ford Recalls 2023 Explorers for Loose Steering Knuckles

Ford Motor Company (Ford) is recalling some 2023 Explorer vehicles because the right-front lower fastener connecting the steering knuckle and strut may be loose or missing, according to document made public by The National Highway Traffic Safety Administration today. Lincoln Aviator models made at the same plant, Chicago Assembly, are not affected by this safety defect.

A loose or missing connection between the knuckle and strut can cause improper tire alignment, resulting in a steering pull or require increased steering effort. Moreover, the brake hose may contact the tire and become damaged, resulting in a brake fluid leak and a loss of braking. Either of these circumstances can increase the risk of a crash. Continue reading

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