Category Archives: recalls

New Dodge Charger, Chrysler 300, Ram ProMaster Recalls

Chrysler (FCA US or Stellantis) is recalling ~285,000 2018-2021 model year Dodge Charger and Chrysler 300 vehicles. Chrysler is also recalling certain 2021-2022 Ram ProMaster vehicles, according to documents released this morning by the National Highway Traffic safety Administration.

The Dodge Charger and Chrysler 300 is potentially more urgent because the right and left side curtain air bag inflators may rupture due to a manufacturing defect. The sudden rupture of the inflator due to stress cracking from moisture could send shrapnel into the interior, potentially causing serious injuries. Continue reading

Posted in auto news, customer satisfaction, manufacturing, quality, recalls, safety | Tagged , , , , , , , , , , , | Leave a comment

Chinese Junk Watch – Starbucks Mugs Recalled

The U.S. Consumer Product Safety Commission (CPSC) said today that gift sets containing a ceramic mug with metallic coating that bears Starbucks branding are being recalled because of hand injuries caused by use of the Nestlé mug. They were sold in 11 oz. and 16 oz. sizes as part of gift sets sold during the 2023 holiday season: Starbucks Holiday Gift Set with 2 Mugs, Starbucks Classic Hot Cocoa and Mug, Starbucks Peppermint and Classic Hot Cocoas and Mug, and Starbucks Holiday Blend Coffee and Mug.

There have been 12 incidents of the mugs overheating or breaking resulting in 10 injuries, including nine severe burns/blisters on fingers or hands, and one cut on a finger. One incident required medical attention. Continue reading

Posted in customer satisfaction, manufacturing, public health, quality, recalls, safety | Tagged , , , , , , , , , , , , | Leave a comment

Jaguar Land Rover North America Recalls I-Pace EVs

Jaguar Land Rover North America is recalling 2019 I-Pace SUV vehicles, according to documents released this morning by the National Highway Traffic Safety Administration. The high-voltage battery in the electric Jaguar may overheat, which is a potential fire hazard. These vehicles were built at the Graz Vehicle Assembly Plant in Poland from 6 June – 31 October 2018 and use a Polish-built battery from Chinese LG energy Systems. They were previously recalled under NHTSA 23V369 and will need to have the new safety defect remedy completed. Continue reading

Posted in connected vehicles, customer satisfaction, electric vehicles, electronics, engineering, manufacturing, quality, recalls, safety | Tagged , , , , , , , , , , , , | Leave a comment

More Ford Safety Recalls on Bronco, Explorer, Maverick SUVs

Ford Motor Company (NYSE: F) is recalling 2023-24 Bronco, 2020 Explorer and 2024 Maverick SUV models, according to documents released this morning by the National Highway Traffic Safety Administration. Affected vehicles with various safety defects include Bronco child safety locks, previously recalled Explorer rearview cameras, and Maverick fuel tank leaks or potential fires. Continue reading

Posted in auto news, customer satisfaction, electronics, engineering, manufacturing, quality, recalls, safety | Tagged , , , , , , , , , , , , | Leave a comment

Another Tesla Software Recall – Pedestrian Warnings

Tesla (NASDAQ: TSLA) is recalling 2013, 2018-2021 Model S, 2020-2021 Model X, 2018-2022 Model 3, and 2020-2022 Model Y vehicles, according to documents released this morning by the National Highway Traffic Safety Administration. A factory reset over the air (OTA) muted the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, “Minimum Sound Requirements for Hybrid and Electric Vehicles,” which could increase the risk of collision.* Continue reading

Posted in auto news, connected vehicles, customer satisfaction, electric vehicles, electronics, engineering, mobility company, news, news analysis, public health, recalls, safety, software defined vehicles | Tagged , , , , , , , , , | Leave a comment

Tracker Off Road OX EVs Recalled for Battery Fires

Textron Specialized Vehicles is recalling Tracker Off Road OX EV light utility vehicles because the lithium ion battery pack catch on fire. Owners should immediately stop using the Tracker OX EV and contact their authorized Tracker Off Road dealer or service center to schedule a free inspection and repair of the battery module.

Textron advises that until the Tracker Off Road dealer or service center has completed this service, do not charge the recalled vehicle and park the recalled vehicle outdoors at least 15 feet away from any buildings or other vehicles.
Continue reading

Posted in customer satisfaction, electronics, mobility company, quality, recalls, safety, transportation | Tagged , , , , , , , , , | Leave a comment

Nissan and Infiniti Recalls for Bad Airbags

Nissan North America (Nissan) is recalling model-year 2024 Titan, Frontier, Infiniti QX60, Pathfinder, 2023-2024 Sentra, Versa, Kicks, Infiniti QX50 and 2023 Rogue vehicles because of bad airbags that might not  protect the driver, according to the required filling that the National Highway Traffic Safety Administration made public this morning. Quick action by Nissan limited the scope of the potential safety defect. Continue reading

Posted in customer satisfaction, manufacturing, news analysis, quality, recalls, safety | Tagged , , , , , , , , | Leave a comment

Chinese Junk Watch – EVERCROSS EV5 Hoverboard Fires

The U.S. Consumer Product Safety Commission (CPSC) today is warning consumers to immediately stop using EVERCROSS EV5 hoverboards because they pose a risk of fire to consumers. CPSC has received one report of a fire, resulting in substantial property damage to a residential building in New York City in May 2023.* They were sold online on Amazon.com, eBay.com, Likesporting.com, Lowes.com, Newegg.com, Ridefaboard.com and Walmart.com for between $180 and $300 from July 2021 to the present.

“EVERCROSS has not agreed to recall these hoverboards or offer a remedy to consumers,” CPSC said. In AutoInformed’s view, Chinese products remain a problem both in their design, manufacturing quality control and labor employment practices. Continue reading

Posted in blog, customer satisfaction, electric vehicles, electronics, manufacturing, news analysis, quality, recalls, safety | Tagged , , , , , , , | Leave a comment

Mercedes USA Recalls 2023-24 Models for Sudden Stalls

Mercedes-Benz USA (MBUSA) is recalling ~32,000 models.* The 80-amp fuses used in them may have been manufactured incorrectly, which can cause the fuses to fail. An 80-amp fuse that fails can result in a sudden loss of drive power or a loss of critical safety functions such as the restraint systems or instrument cluster, increasing the risk of a crash or injury. Additionally, there could be an increased risk of a fire.

In the required filing made public this morning by the National Highway Traffic Safety Administration (NHTSA) Mercedes said that before the failure occurs, the driver “will not receive a warning due to the nature of the failure mechanism.” Continue reading

Posted in auto news, customer satisfaction, manufacturing, mobility company, news analysis, recalls, safety | Tagged , , , , , , , , | Leave a comment

Ford Recalls Expeditions, Navigators for Bad Seat Belts

Ford Motor Company (NYSE: F) is recalling 2018-2020 Expedition and Lincoln Navigator vehicles, according to documents made publicly available by the National Highway Traffic Safety Administration this morning.

The seat belt pretensioner in the driver and/or front passenger seat may inadvertently deploy and lock the seat belt, which will not allow the belt to retract or extend. About 80,000 SUVs are involved in a safety defect that occurs because of rust. Continue reading

Posted in auto news, customer satisfaction, manufacturing, news analysis, quality, recalls, safety | Tagged , , , , , , , , , | Leave a comment

Recalls – Ford E-350, E-450 with Dual Rear Wheels

Ford Motor Company is once again recalling model year 2021-2022 E-350 and E-450 vehicles equipped with dual rear wheels. A bad connection between the power steering pressure line and the brake-hydro boost unit can cause a sudden loss of power steering fluid, according to documents made public today by The National Highway Traffic Safety Administration. This is a modification of a previous recall on the trucks, NHTSA 22V-089, Ford Field Service Action 22S08. These vehicles are often used as buses. Continue reading

Posted in engineering, quality, recalls | Tagged , , , , , , , , , , , | Leave a comment

Ford Recalls 2023 Explorers for Loose Steering Knuckles

Ford Motor Company (Ford) is recalling some 2023 Explorer vehicles because the right-front lower fastener connecting the steering knuckle and strut may be loose or missing, according to document made public by The National Highway Traffic Safety Administration today. Lincoln Aviator models made at the same plant, Chicago Assembly, are not affected by this safety defect.

A loose or missing connection between the knuckle and strut can cause improper tire alignment, resulting in a steering pull or require increased steering effort. Moreover, the brake hose may contact the tire and become damaged, resulting in a brake fluid leak and a loss of braking. Either of these circumstances can increase the risk of a crash. Continue reading

Posted in customer satisfaction, manufacturing, quality, recalls | Tagged , , , , , , , , , | Leave a comment

Kia Recalls 2024 Tellurides for Sudden Engine Failures

Kia America  (Kia) is recalling 2024 Telluride vehicles because the engine valve springs may break while driving, which can result in a sudden loss of power and possibly create a hole in the engine block, which is a fire hazard. Abnormal engine noise, check engine light illumination, and a rough running engine are warning signs that the driver may notice before the engine fails. Tellurides are made in Georgia at a non-unionized plant.

National Highway Traffic Safety Administration today released the required recall filing. Kia told NHTSA that “The engine valve springs may break while driving due to fatigue cracking as a result of damage to the springs during manufacture by the supplier. A broken valve spring may result in a loss of motive power. In rare cases, a hole in the engine block may occur due to a broken valve entering the combustion chamber.” Continue reading

Posted in customer satisfaction, manufacturing, news analysis, quality, recalls, safety | Tagged , , , , , , , , , | Leave a comment

Nissan Recalls Leaf EVs for Bad Rearview Cameras

Nissan North America (Nissan) is recalling ~58,000 model-year 2018-2022 LEAF electric vehicles because damage to the camera harness can cause distortion or loss of the rearview camera display image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, “Rear Visibility.” If the rear view image is not available, rearward visibility may be reduced, potentially increasing the risk of a crash. The recalled Leaf models were made at the non-unionized Smyrna, Tennessee assembly plant. Continue reading

Posted in auto news, customer satisfaction, electric vehicles, manufacturing, quality, recalls, safety | Tagged , , , , , , , , , , , | Leave a comment

Honda Recalls 750,000 Vehicles for Bad Airbag Deployments

“Due to a natural disaster at the manufacturing plant of a tier-2 supplier, the tier-1 supplier temporarily changed the base material in the printed circuit board of the seat weight sensor, which was not sufficiently verified for its intended use. The alternative base material could allow additional strain to the printed circuit board that can lead to a capacitor cracking and an internal short circuit,” Honda said in the required recall filing with NHTSA. Continue reading

Posted in customer satisfaction, electronics, engineering, manufacturing, quality, recalls, safety | Tagged , , , , , , | Leave a comment