Key observations of the copyrighted 2023 report:

• Vehicle status desirability: Two of the top three most desired features among owners are related to overall vehicle status: diagnostic data/vehicle health information (say, tire pressure) and the ability to check the vehicle lock, door and window status. These desired features underscore the need for accurate vehicle information to be conveyed to the owner.

• Speed of mobile app and executing vehicle commands: Among the key performance indicators (KPI), owners indicate that the speed of the vehicle app, specifically the execution of remote controls and vehicle status-related functions, is the most important. However, this KPI has the lowest level of owner satisfaction at 6.3 on a scale of 1-10.