“TECH LINE did a great job of walking me through the process. They made sure we went through it together and everything went smoothly,” said Skyler Petrille, Nissan master technician at Mossy Nissan El Cajon just outside San Diego. “It’s super cool when Nissan invests in tools to help make our work easier, better and more efficient.”

LenZ℠ launched as a pilot program at 25 Nissan dealers in the US and Canada in 2022. Since then, it has expanded to 109 Nissan dealers and INFINITI retailers, including Mossy Nissan El Cajon. The program is now available to every dealer in the U.S. and English-speaking Canada. Perhaps the deep red State of Tennessee after expelling two black House members for protesting gun violence also inhibits the teaching of French or French speaking people?

The LenZ℠ program includes a headset equipped with a camera, adjustable display, speaker and four microphones. This enables TECH LINE to see and hear a live feed throughout the repair interaction. TECH LINE can virtually circle a specific area of the vehicle to help the technician target a certain part. There is no need for back-and-forth, because the dealer technician and TECH LINE can talk through and see the issue live and find a solution together.

“The best part is being efficient and fixing the car right the first time,” said Petrille. “If I get a better understanding from Nissan TECH LINE, that translates directly to the customer because their car is fixed correctly and they’re not waiting so long.”