“ACSI introduces two new metrics to the survey, and they are the lowest-scoring aspects: driving distance on a full charge or tank of gas at 74 and expected future resale or trade-in value at 72. For mass-market customers, hybrid customers give the highest ratings on both metrics. Driving range scores vary from 77 for hybrids, to 74 for gas, and 64 for electric vehicles (EVs). Resale value scores are somewhat closer at 73 for hybrids, 72 for gas, and 63 for EVs,” ACSI said.

Luxury Competitors

• Lexus surges 6% to the top spot in the luxury segment with an ACSI score of 87.
• Last year’s co-leaders Mercedes-Benz (down 1% to 82) and Tesla (down 2% to 81).
• Mercedes-Benz now holds the second spot.
• Tesla and Cadillac (down 1%) tied for third.