Aftermarket Services Beat Dealers Again in Latest Survey

J.D. Power 2022 U.S. Customer Service Index (CSI) Study – used with permission from J.D. Power

Ken Zino of AutoInformed.com on Aftermarket Services Beat Dealers Again in Latest Survey

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The study, now in its third year following its debut in 2019, measures customer satisfaction with aftermarket service facilities, providing a numerical index ranking of the highest-performing facilities in the U.S. aftermarket doing full-service maintenance and repair; quick oil changes; and tire replacement.

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