“Innovation through a strong advanced tech strategy is crucial for all vehicle manufacturers, especially those working to build their reputation in the electric vehicle space,” said Kathleen Rizk, senior director of user experience benchmarking and technology at J.D. Power. “The perception in the industry is that most BEVs should offer many advanced technologies to compete with high-tech entrants like Tesla. Success will be dependent on those manufacturers that can execute flawlessly, while ensuring the user experience is the same for those who are tech savvy and those who are not.”

Seventeen of the 21 advanced features offered on both fuel versions have more quality problems per 100 vehicles (PP100) for BEVs (excluding Tesla) than for ICE vehicles. In addition, satisfaction is lower for BEVs across 86% of the advanced technologies compared with those on ICE vehicles. Systems such as remote parking assistance (27.4 PP100 among BEVs vs. 10.7 PP100 among ICE vehicles) and interior gesture controls (49.6 PP100 among BEVs vs. 31.2 PP100 among ICE vehicles) have some of the largest gaps between the two fuel versions.

Courtesy of and Copyright J.D. Power August 2023