Plant Quality Awards
• Toyota Motor Corporation’s Takaoka 2, Japan, plant, which manufactures the Toyota RAV4 and Toyota Venza, receives the Platinum Plant Quality Award. Plant quality awards are based solely on defects and malfunctions and exclude design-related problems and repair incidents.
• Gold Plant Quality Awards for North/South America, in a tie, go to Honda Motor Company’s Alliston 2 plant in Ontario, Canada, which produces the Honda CR-V, and Toyota Motor Corporation’s Cambridge South plant in Ontario, Canada, which produces the Lexus RX.
• BMW AG’s plant in Born, Netherlands, which produces the MINI Cooper and MINI Countryman, receives the Gold Plant Quality Award for Europe and Africa.

The U.S. Initial Quality Study, now in its 38th year, is based this year on responses from 99,144 purchasers and lessees of new 2024 model-year vehicles who were surveyed after 90 days of ownership. For the first time, the study additionally incorporates repair visit data based on hundreds of thousands of real-world events reported to franchised new-vehicle dealers. The methodology for this year’s IQS was enhanced to unite newly acquired, state-of-the-art vehicle repair data with traditional J.D. Power VOC data while fielding continuously year-round. This enhanced IQS data allows automakers the ability to quickly identify potential issues before they become bigger problems in the quality landscape.

The study is based on a battery of 227 VOC questions plus relevant repair data, all of which is organized into 10 vehicle categories: infotainment; features, controls and displays; exterior; driving assistance; interior; powertrain; seats; driving experience; climate; and unspecified (unique to repair). The study is designed to provide manufacturers with information to facilitate the identification of problems and to drive product improvement. The study was fielded from July 2023 through May 2024.