Amica Insurance, the oldest mutual insurer of automobiles in the United States, today announced it is teaming with IBM (NYSE: IBM) to digitally change the way Amica’s field adjusters investigate, manage and settle claims using IBM MobileFirst for iOS Claims Adjust.
Amica is equipping170 adjusters with iPad Pro and iPhone 6 loaded with Claims Adjust, providing secure, immediate access to individual claims data anywhere in the field. It will allow them to gain instant insight on claims and process their work directly from the field, decreasing cycle time and improving customer service.
Amica worked with IBM to develop Claims Adjust and will be the first U.S. insurer to deploy the application, specifically tailoring it to meet the needs of its field adjusters. Previously, when adjusters received a new assignment and were preparing to go out in the field, they would often write down details from their files or email themselves information so they could have it on the go. With Claims Adjust, Amica’s field adjusters are free of paper-based processes and have all the information they need in their hands. They can also add information to their files while out in the field.
“This process wasn’t just about taking all the data from our different internal systems and making it available to adjusters on a mobile device. It was about starting with our field adjusters and observing their daily work – to uncover opportunities to improve their productivity by taking advantage of the latest and greatest in mobile technology, ” said Adam Kostecki, claims officer in Amica’s claims executive department. “We’ve been amazed at how quickly we were able to work with IBM and Apple to design and build a functioning, integrated app.”
