“During the past decade, J.D. Power has supported automakers in understanding user experiences across more than 100 new technologies, demonstrating a commitment to advancing automotive innovation through consumer insights. The J.D. Power 2025 U.S. Tech Experience Index (TXI) StudySM released today, enhances these insights with the addition of a smart vehicle category that highlights the growing use of artificial intelligence (AI) in vehicles.”

The study, now in its 10th year, includes a new category that includes seven AI-based technologies designed to enhance the driver experience by anticipating their needs. Several smart technologies, including smart ignition, climate control and driver preferences, rank among the top 10 in the study for both low problems experienced and high customer satisfaction.