NHTSA Trying to Raise Recalled Vehicle Repair Rates

AutoInformed.com

NHTSA also issued an Advance Notice of Proposed Rulemaking (ANPRM). The ANPRM seeks to identify additional ways to notify vehicle owners, purchasers and dealers of safety-related defects and “non-compliances.”

The U.S. Department of Transportation’s National Highway Traffic Safety Administration, aka NHTSA, has a new public awareness campaign called Safe Cars Save Lives that urges consumers to check for open recalls at least twice a year and to get their vehicles fixed as soon as parts are available. Last year, there were close to 900 recalls affecting 51 million vehicles nationwide. Every year, on average, 25% of recalled vehicles are left unrepaired.

“Old, new, used or leased – one of those recalled vehicles could be yours. Check your VIN” said NHTSA Administrator Mark Rosekind. Safe Cars Save Lives.”

Consumers are urged to check their vehicle identification number (VIN) twice a year at a minimum using NHTSA’s free VIN look up tool. NHTSA suggests timing it with day light savings – every November when setting clocks back and every March when setting clocks move forward. If there is an open recall, the safety agency advises owners to contact their dealer to schedule an appointment and bring their vehicle in for repair as soon as possible.

NHTSA also issued an Advance Notice of Proposed Rulemaking (ANPRM). The ANPRM seeks to identify additional ways to notify vehicle owners, purchasers and dealers of safety-related defects and non-compliances.

“Boosting repair rates requires effective communication at every level and every step of the way,” said Rosekind. “We’re interested in what the public has to say about recall notifications and today we issued a proposal to get their input. Success is getting a 100 percent completion rate for every single recall.”

When cars are recalled in the U.S., manufacturers provide the affected VINs to be loaded into the NHTSA database so consumers can search for open recalls. Owners are contacted directly by the manufacturers through the postal mail using a specially marked envelope to distinguish it from junk mail.

About Ken Zino

Ken Zino, editor and publisher of AutoInformed, is a versatile auto industry participant with global experience spanning decades in print and broadcast journalism, as well as social media. He has automobile testing, marketing, public relations and communications experience. He is past president of The International Motor Press Assn, the Detroit Press Club, founding member and first President of the Automotive Press Assn. He is a member of APA, IMPA and the Midwest Automotive Press Assn. He also brings an historical perspective while citing their contemporary relevance of the work of legendary auto writers such as Ken Purdy, Jim Dunne or Jerry Flint, or writers such as Red Smith, Mark Twain, Thomas Jefferson – all to bring perspective to a chaotic automotive universe. Above all, decades after he first drove a car, Zino still revels in the sound of the exhaust as the throttle is blipped during a downshift and the driver’s rush that occurs when the entry, apex and exit points of a turn are smoothly and swiftly crossed. It’s the beginning of a perfect lap. AutoInformed has an editorial philosophy that loves transportation machines of all kinds while promoting critical thinking about the future use of cars and trucks. Zino builds AutoInformed from his background in automotive journalism starting at Hearst Publishing in New York City on Motor and MotorTech Magazines and car testing where he reviewed hundreds of vehicles in his decade-long stint as the Detroit Bureau Chief of Road & Track magazine. Zino has also worked in Europe, and Asia – now the largest automotive market in the world with China at its center.
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