Tag Archives: J.D. Power 2021 Customer Service Index

2020 Dealer Service Visits Drop 6%. EV Owners Dissatisfied

On average, there’s nearly twice as much maintenance work being done during dealer service visits than repair work. However, the maintenance-to-repair ratio for BEV owners is nearly an even split. While more complex service repair work usually results in lower customer satisfaction than does maintenance work, the opposite is true for BEV owners Continue reading

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