Category Archives: customer satisfaction

Honda, Lexus at Top of ALG Residual Value Awards

Numerous variables, of course, affect the actual residual value of a vehicle over a multi-year lease term, including the former Trump administrations’ inexplicable failure to address the corona virus pandemic, which resulted unnecessary deaths and as well as factory shut downs. Other instances include mileage, quality/reliability, options and feature sets, weather and the macro-economic environment. Continue reading

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Biden’s Build Back Better Act Decreases Budget Deficit!

Some of those budgetary effects are associated with programs that are classified as off-budget. The decrease in the on-budget deficit over that period would be $783.3 billion. To do the math for insurrectionist Republicans, this means ~$14 Billion dollars in the black, which probably because of the color means that most Republicans will no doubt oppose it. The failed former president, currently the insurrectionist in chief residing in Flori-duh, not only didn’t actually do anything to repair the infrastructure despite voluminous weekly (weakly?) announcements that it was infrastructure week, his tax cuts for the rich ran up record deficits. Continue reading

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Floorplan – Stellantis Buys First Investors Financial Services

This is either an opportunity or survival necessity, depending on your viewpoint. It will allow Stellantis to provide customers and dealers a range of financing options, including retail loans, leases, and floorplan financing in the near term. A so-called “captive U.S. finance company”  will provide revenue, marketing incentives and mobility services in the digital age for customers who purchase Jeep, Ram, Dodge, Chrysler, Fiat and Alfa Romeo vehicles. Continue reading

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Dealer Demise? The Hyundai Amazon Digital Retail Experience

How long the dealers remain part of the process is an interesting question. Continue reading

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GM Recalls 15,000 SUVs for Sudden Stalling

Dealers will replace the fuel pump power control module, free of charge as required by US law. Analysis of field data and returned warranty-replaced parts indicates that the condition was caused by a supplier manufacturing issue by Vitesco Technologies in Seguin Texas. Continue reading

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Rolls-Royce ‘Boat Tail’ Makes Global Debut

Rolls-Royce’s Coachbuild Boat Tail makes its global public debut tomorrow at the snobby (boogie?) Concorso d’Eleganza Villa d’Este* on 2 October 2021. The car will be unveiled at 11.30 local time on the Mosaic Lawn by Torsten Müller-Ötvös, Chief Executive … Continue reading

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Connected Cars – GM Debuts Ultifi for Saleable APPs, Services to Buyers

This latest move is part of an ongoing transition in the auto industry toward more cloud-based services, faster software development and new opportunities to increase revenue and, maybe, customer loyalty. Ultifi is enabled by hardware built into select next-generation products starting in 2023, encompassing internal combustion and electric vehicles. Continue reading

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Sunshine as Disinfectant or Glare? – SEC Proposes Enhanced Proxy Voting Disclosure

While the intent is to slow down the insider trading practices in the capital markets, it is by no means certain it will do so. Without doubt it will increase the complexity and length of disclosure documents thereby leading to more confusion among the people it is trying to help. Continue reading

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