Category Archives: customer satisfaction

Ford Motor Expanding Home Pickup & Delivery

With more than 3,100 dealers in the U.S., Ford appears to be the only full line auto brand to offer Pickup & Delivery to millions of customers. Since March 2020, Ford says it has made ~100,000 Pickup & Delivery services in the U.S. The process requires  customers call their local dealer to schedule an appointment and request an at-home or at-work pickup. On the day of service, customers receive updates via phone, text or e-mail to keep them informed of their vehicle’s progress, and it’s delivered back as soon as the service is complete. Continue reading

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No Surprises in J.D. Power 2021 U.S. Initial Quality Study

“Owners are caught in the middle when vehicle and phone technologies don’t properly connect,” said Dave Sargent, vice president of automotive quality at J.D. Power. “This year there are many examples of smartphone technology not working as intended in new vehicles. With more vehicles being fitted with the wireless technology owners want, the study reveals an increase in connectivity problems between smartphones and vehicles, leaving many owners unhappy.” Continue reading

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Stellantis to Buy First Investors Financial Services

This is either an opportunity or survival necessity, depending on your viewpoint. It will allow Stellantis to provide customers and dealers a range of financing options, including retail loans, leases, and floorplan financing in the near term. A so-called “captive U.S. finance company”  can provide revenue and marketing incentives in the digital age for customers who purchase Jeep, Ram, Dodge, Chrysler, Fiat and Alfa Romeo vehicles. Continue reading

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Bridgestone Recalls Alenza, Dueler, Ecopia, Turanza and Firestone Destination Tires for Leaks

A Tire Laser Marking System which uses laser light to mark certain information on tire sidewalls, malfunctioned. The malfunction caused the laser to remain stationary and burn a pinhole into the tire sidewall near the first digit of the Tire Identification Number date code – the last 4- digits of the TIN. Continue reading

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What Car? Britain’s Most and Least Reliable Cars

“Our latest study also shows that a high price tag isn’t always a guarantee of reliability, because some of Britain’s cheapest cars are among the most reliable,” said What Car? editor Steve Huntingford. Continue reading

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Milestones: 50 Million Toyota Corollas or 12 Generations

Tracking the seeming inevitable fate of automobiles and trucks in America, Corolla quickly evolved to offer more room, comfort and performance for close to three generations of customers. The 2022 Corolla combines advanced tech, sporty style and top-level comfort with up to 53/52/52 EPA estimated MPG in the hybrid model and the protection of standard Toyota Safety Sense 2.0 with automatic emergency braking. And, gasp, the first-ever Corolla Cross SUV-like version. Toyota invites everyone with a Corolla story to share it using #MyCorollaStory. Continue reading

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Chinese Junk Watch – Six More Recalls from CPSC

CPSC’s work to ensure the safety of consumer products – such as toys, cribs, power tools, cigarette lighters, and household chemicals – contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years. However, in AutoInformed’s view, Chinese products remain a problem both in their design and manufacturing quality control. Herewith are some of the latest in Chinese Junk. Continue reading

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Confirmed: General Motors to Recall more Bolt EVs at $1B Cost

General Motors is expanding the current Chevrolet Bolt EV recall to cover the remaining 2019 and all 2020-2022 model year vehicles, including the Bolt EUV. With this expansion, all Chevrolet Bolt electric vehicles are now recalled due to the risk … Continue reading

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