Category Archives: customer satisfaction

Toyota Recalls 280,000 Venza Models for Defective Side Airbags

The Venza models  are equipped with an airbag sensor installed in the driver- side front door. The sensor is connected to the Supplemental Restraint System Electronic Control Unit by a pair of twisted wires in a Yazaki North America supplied harness routed from the door to the vehicle body through a grommet. Because of a larger difference between the wire harness length and grommet length, there is a tighter bending radius for the wire harness inside the grommet. Continue reading

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Subaru Recalls More than 870,000 Vehicles for Safety Defects

The first recall is to check and/or update the engine control module (ECM) programming and to replace all ignition coils which could, over time, degrade and cause starting or dangerous stalling issues. This safety recall covers 466,205 vehicles comprising 2017-2019 Impreza and 2018-2019 Crosstrek models. No accidents or injuries have been reported due to this issue, according to Subaru. Continue reading

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Honda, Acura Recall 628,000 Vehicles for Fuel Pump Failures

Affected vehicles – now all 628,000 – may be equipped with a fuel pump module manufactured with low density impellers from the supplier Denso. If the surface of a lower density impeller is exposed to production solvent drying for longer periods of time, higher levels of surface cracking may occur. Continue reading

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Ford Motor Recalls 2020-21 Lincoln Aviators for Bad Software

The image processing module may be intermittently unable to provide a video feed to the display screen. This could result in a loss of the rearview camera image when the vehicle is in reverse. Continue reading

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2020-21 GMC Savana, Chevrolet Express Recalled for Fire Risk

NHTSA immediately issued a critical Recall Safety Alert given the grave nature of this safety defect. NHTSA said, “Until these recalled vehicles have been repaired, the safest place to park them is outside and away from homes and other structures.” Continue reading

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NHTSA Warns Hyundai, Genesis Owners to Park Outside Away from Buildings Because of Computer Module Fires

The anti-lock brake system modules could malfunction internally and cause an electrical short over time, potentially resulting in an engine compartment fire while parked or driving. “Until these recalled vehicles have been repaired, the safest place to park them is outside and away from homes and other structures,” NHTSA said. Continue reading

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Wheels Falling Off New Nissan Rogues

The safety defect was caused by an equipment programming error. Rogue vehicles may have been manufactured with the incorrect wheel nuts. The correct wheel nuts used on the Rogue are the conical nut type. The incorrect wheel nuts that may be installed are the flat washer type. Continue reading

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Ford Motor Recalls Millions More Takata Airbags after NHTSA Denies Petition. Separately, Continental Tires Also Recalled

In the affected Takata vehicles, the driver-side front airbag inflators were installed as original equipment and contain a calcium sulfate desiccant, which differed in design from the earlier recalled Takata airbag inflators that spewed shrapnel into a vehicle’s interior. Takata determined that desiccated propellant in these inflators may also degrade after long-term exposure to high humidity and temperature cycling, which could cause an inflator to rupture during airbag deployment. Continue reading

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2020 Dealer Service Visits Drop 6%. EV Owners Dissatisfied

On average, there’s nearly twice as much maintenance work being done during dealer service visits than repair work. However, the maintenance-to-repair ratio for BEV owners is nearly an even split. While more complex service repair work usually results in lower customer satisfaction than does maintenance work, the opposite is true for BEV owners Continue reading

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Winter Storms Clobber Texas Small Businesses Unduly

There were, however, no questions about their impact on Cancun Ted Cruz’s taxpayer funded vacation that was widely documented in the media. Consider that it’s while designed to measure changing business conditions during the coronavirus pandemic, the SBPS also captures the impact of natural disasters on small business. The picture above documents the damage Texas Governments did to their own small businesses. Continue reading

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Ford Motor Recalls All 2021 Mustang Mach-E Crossovers

Ford also said in a late Friday afternoon release – days before the required NHTSA safety recall documents are publicly available, including information how the defect determined after it was discovered – that “it is not aware of any accidents or injuries related to this condition.” “Condition” is pr babble for safety defect. Continue reading

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Ford F-Series Recalls for Windshield Ejections, Wrong Labels

In a crash, the windshield may not adequately stay in place, which may increase the risk of occupant injury. Ford said it is “not aware of any accidents or injuries related to this condition.” Continue reading

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Ford Motor Still Ensnared in Takata Airbag Shrapnel Recall

Ford said it has identified that certain Takata airbag modules that produce life threatening shrapnel “were not purged from service stock after the parts for the permanent service fix became available.” Continue reading

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Tesla Recalls 135,000 S and X Models for Display Blackouts

NHTSA prompted the recall when it started an investigation of last June*. The Office of Defects Investigations (ODI) opened Preliminary Evaluation PE20-010 to investigate incidents of media control unit (MCU) failures resulting in loss of rearview camera in model year (MY) 2012-2015 Tesla Model S vehicles equipped with the NVIDIA Tegra 3 processor with an integrated 8GB eMMC NAND flash memory device. The eMMC NAND flash devices have a finite lifespan based upon the number of program/erase (P/E) cycles. Continue reading

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Ford Picks Google over Apple for Connected Vehicle Offerings

This raises yet again privacy concerns and who owns and can sell your personal information.  The Pew Research Center notes that a digitally networked society runs on, well, quid pro quos. In this non-impeachable case, people exchange details about themselves and their activities for services and products on the web or apps. Continue reading

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