Category Archives: customer satisfaction

IndyCar Makes Single Car Qualifying Permanent with Tweaks

Posted on 13 April 2026 by Ken Zino

“The debut of single-car Firestone Fast Six qualifying in Arlington was extremely popular and well received,” claimed IndyCar President J. Douglas Boles. [Not with some driver’s and teams at the Good Ranchers 250-AutoCrat.]* “Following the event, we reached out to stakeholders to help evaluate the format and look into ways to improve an already exciting session. This slight update will provide the fastest from the Top 12 an earned advantage of choosing when they would like their run in the Fast Six, while tire selection before lining up at pit out will save time and more closely equalize the session.” [Precisely – changing track conditions and allowed tire changes for late qualifiers made a mockery of the pole position -AutoCrat.] Continue reading →

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AAA – Pump Gasoline Prices Still Soaring

Posted on 9 April 2026 by Ken Zino

The national average for a gallon of regular gasoline went up 8 cents since last week to $4.16, according to the latest data published by AAA. The last time the national average reached that price was in early August of 2022.*

“Crude oil prices remain high, even as they’ve fluctuated in recent days following the announcement of a 2-week ceasefire between the U.S. and Iran. The price for a barrel of crude dropped below $100 but then rose again, highlighting the volatility of oil markets and fluidity of geopolitical events,” AAA said in a release. Continue reading →

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CARFAX Report Now Predicts a Vehicle’s Future

Posted on 7 April 2026 by Ken Zino

“This marks an important milestone for CARFAX and for the people who rely on our data every day,” said Paul Nadjarian, Chief Product Officer at CARFAX. “With over 151,000 data sources and more than 35 billion records, we’re introducing a powerful new insight into a vehicle’s lifecycle. Much like a crystal ball, our future Reliability will help shoppers understand the road ahead, including what repairs to anticipate and what they may cost, and soon, insights into how long that car will last – empowering consumers to buy with confidence and help them plan ahead.” Continue reading →

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Volkswagen Recalls 2025 Jetta and Taos Vehicles for IP failures

Posted on 6 April 2026 by Ken Zino

“When the ignition is switched on, the instrument cluster may read incorrect or corrupt Non-Volatile Memory (NVM) data required for proper system initialization. If invalid data is detected, the software discards the data and applies default configuration values. However, the instrument cluster and the immobilizer system are not designed to operate using these default values, which can result in the instrument cluster failing to function as intended. Software revisions introduced over time significantly increased NVM access and data traffic within the instrument cluster, thereby increasing the likelihood of NVM-related errors,” Volkswagen said in the required safety defect recall filing made public by the National Highway Traffic Safety Administration (NHTSA) this morning. Continue reading →

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Mercedes-Benz USA 2026 Model-Year Air Bag Recall

Posted on 6 April 2026 by Ken Zino

“The passenger air bag fabric may have been manufactured incorrectly, which can cause the air bag not to deploy as intended.,” Mercedes said in the required safety defect filing made public this morning by the National Highway Traffic Safety Administration (NHTSA). Continue reading →

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Lucid Gravity SUV 2025-26 Model-Year Recall for Seat Belts

Posted on 6 April 2026 by Ken Zino

“During testing for an unrelated issue, Lucid observed that the 2nd row lap belt anchor bracket did not hold under load for the FMVSS-required time or did not reach the required load. Lucid determined that the outboard lap belt anchor bracket weld was shorter than specified and not in the correct location due to an alteration in the manufacturing process made by the seat manufacturer, Camaco, without notice to or approval by Lucid,” Lucid said in the mandatory safety defect filing made public by the National Highway Traffic Safety Administration (NHTSA) this morning. Continue reading →

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Park Outside! Nissan Leaf Battery Fire Recall

Posted on 6 April 2026 by Ken Zino

Nissan North America is recalling 51 2026 model-year LEAF vehicles. The high voltage battery may have internal damage that can cause a short circuit within the lithium ion battery module.

“Owners are advised to park outside and away from structures and should not charge their vehicles until the remedy is completed. Dealers will replace the battery modules or the battery, free of charge. Interim letters notifying owners of the safety risk are expected to be mailed 17April 2026,” Nissan said in the mandatory Safety Defect filing made public by the National Highway Traffic Safety Administration (NHTSA) this morning. Continue reading →

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Lexus 2022-24 Model-Year Front Passenger Airbag Recall

Posted on 6 April 2026 by Ken Zino

The front passenger seat in the subject vehicles is secured to a seat frame, which is equipped with a stopper and has an Occupant Classification System (OCS) that provides input to the Supplemental Restraint System to determine the deployment strategy of the front passenger airbag system, depending on the occupant load. Due to a manufacturing error during a specific production period at a certain supplier’s plant [Toyota Boshoku Corporation – AutoCrat], some vehicles may have an insufficient clearance between the seat frame and the stopper when taking into account normal production variation. If there is insufficient clearance, interference can occur between the seat frame and the stopper if the seat height is adjusted to certain positions, depending on the occupant load applied,” Toyota said in the required safety defect recall filing (49 CFR § 573) made public by the National Highway Traffic Safety Administration (NHTSA) this morning. Continue reading →

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AAA – National Gasoline Prices Hit Four Year High!

Posted on 2 April 2026 by Ken Zino

Today’s average of $4.08 is ten cents higher than last week and $1.08 higher than a month ago. Crude oil prices have been surging, surpassing $100/barrel, as the conflict in the Middle East continues and the Strait of Hormuz remains closed. In 2022, gas prices remained elevated from March through August, peaking in June when the national average reached a record of $5/gallon for one week,” AAA said. Continue reading →

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Ground Effects Workers – Yet Another UAW Supply Chain Win

Posted on 2 April 2026 by Ken Zino

Auto supply chain workers have voted to unionize at Ground Effects, the UAW said late yesterday in a  second UAW union organizing victory in two days. Workers at Ground Effects have been organizing since last year. “They began their campaign to form a union due to low pay, overwork, forced overtime, management abuse, and favoritism.,” the UAW said in a release. Workers at Ground Effects won a majority in a National Labor Relations Board election to form a union with the UAW. Ground Effects produces spray-on truck bedliners, in addition to other aftermarket parts. Continue reading →

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AAA Promoting April as National Car Care Month

Posted on 1 April 2026 by Ken Zino

AAA said today that it is collaborating with industry organizations, including NAPA, the National Institute for Automotive Service Excellence (ASE), and the Auto Care Association to celebrate National Car Care Month this April. It wants to highlight the importance of preventive vehicle maintenance as drivers gear up for spring travel. Continue reading →

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Annals of Marketing – Manual Trans Return to Nissan Z

Posted on 31 March 2026 by Ken Zino

“We try to do something every year for the sports cars to keep them relevant and top-of-mind. We love working on these cars for our customers, and it’s a joy for us to continuously improve these things. We’ve been listening to our customers and talking to them. I think we’ve made a substantial improvement. The big thing everyone kept talking about is the desire for a manual transmission option for Z NISMO. It’s now here. Initially we didn’t launch with it because it’s a track-focused car,” said Paul Hawson, director of Advanced Product Planning & Strategy at Nissan North America. Continue reading →

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Ford Recalls for Diesel Pumps, Seat Belts, Rearview Cameras

Posted on 30 March 2026 by Ken Zino

Ford Motor Company (NYSE: F) is conducting recalls for more than 252,000 vehicles for a variety of safety defects including electrical system programming management and manufacturing assembly errors. The largest involves the loss of the rearview camera image and advanced driver assistance (ADAS) systems, including pre-collision assist, lane-keeping assist, and blind-spot monitoring on model year 2022-2025 Lincoln Navigator, 2024-2025 Lincoln Nautilus, 2025 Lincoln Aviator and Explorer vehicles. Continue reading →

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AAA – Regular Gasoline Prices Up $1 in a Month

Posted on 26 March 2026 by Ken Zino

The national average for a gallon of regular gasoline is up 10 cents from last week and one dollar since last month, according to the latest data released today by AAA.

“Crude oil prices remain high as the Iran conflict nears the 4-week mark. The national average could reach $4/gallon in the coming days for the first time since August 2022. Gasoline demand is also on the rise as spring break season continues, another factor in rising pump prices,” AA said. Continue reading →

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Electric Vehicle Experience Home Charging Study Released

Posted on 26 March 2026 by Ken Zino

“While users of more advanced features on Level 2 systems do encounter more problems due to things like Wi-Fi and mobile app connectivity issues, their overall satisfaction levels are so much higher because they are scheduling charge times, monitoring results and engaging more actively in getting the most out of the home charging experience,” said Gruber. Continue reading →

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