Category Archives: customer satisfaction

Michigan Science Center Workers Vote to Join UAW

Posted on 12 May 2026 by Ken Zino

“The victory at MI-SCI proves that when workers stand together, workers win,” said UAW Region 1 Director LaShawn English. “The employees at MI-SCI organized because they wanted their voices heard, their work respected, and a real seat at the table. Their courage and unity made this moment possible. Every worker deserves dignity, respect, and the opportunity to help shape their workplace. UAW Region 1 proudly stands with the workers at MI-SCI as they begin this new chapter. They believed in each other, stayed united, and they won.”

“The Michigan Science Center (Mi-Sci) has been informed that eligible hourly employees have voted in favor of union representation through the United Auto Workers (UAW). We respect the outcome of this process and our employees’ right to make this decision. As we move into the next phase, our focus remains on working together, as one team, in support of our mission to ‘put YOU at the center of science.’ We are committed to continuing to deliver immersive, engaging, and impactful STEM experiences for the communities we serve in Detroit and across Michigan,” MI-SCI told AutoInformed. Continue reading →

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Lexus ES to Debut AT&T 5G Network Connectivity in 2026 ES

Posted on 11 May 2026 by Ken Zino

Lexus (NYSE: TM, 7203 T) said today it debuting the first integration of AT&T 5G Network Connectivity in the Lexus lineup. The enhanced version of the Lexus Interface multimedia system will make its debut in the 2026 ES before rolling out to future models in the Lexus lineup.

“We are excited for guests to experience something truly special,” said Brian Inouye, chief engineer, Connected Experiences Division. “We’ve made bold updates to Lexus Interface that deliver both function and performance, with every detail meticulously designed to delight, inform and entertain.” Continue reading →

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American Honda Partnered Accessories Launches with Thule

Posted on 11 May 2026 by Ken Zino

American Honda Motor Company (NYSE: HMC) today announced Honda Partnered Accessories, an adjunct to Honda Genuine Accessories available at 1000 independent U.S. Honda dealerships.*

“Honda Partnered Accessories, a new accessory line designed to enhance the vehicle purchase and ownership experience through Honda dealers by integrating popular products from trusted third‑party brands directly into the vehicle purchase process. This initiative adds a scalable accessory ecosystem alongside Honda Genuine Accessories, created to grow and adapt as customer needs and vehicle trends evolve,” American Honda said in a release. Continue reading →

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Death Risk – Honda Motor Recalls Off-Road Motorcycles

Posted on 4 May 2026 by Ken Zino

American Honda is recalling model-year 2025-2026 Honda off-road motorcycles, according to the U.S.* Consumer Product Safety Commission. Motorcycle model numbers CRF250R/RX/RWE or CRF450R/RX/RWE have a risk of serious injury or death due to a crash hazard. The motorcycles were sold at Honda Powersports dealers nationwide from June 2024 through March 2026 for $8900 – $13,200.

The handlebar’s clamp can unexpectedly cause the handlebar to rotate. Consumers should stop using the recalled off-road motorcycles immediately and contact an authorized Honda Powersports dealer to schedule an appointment for a free inspection and if necessary, a replacement of the handlebar’s clamp at the dealer’s location. Continue reading →

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Ford Motor Recalls for Brakes, Wheel Loss, Rollaways, Fires

Posted on 27 April 2026 by Ken Zino

Ford Motor Company (NYSE: F) is recalling ~150,000 vehicles for a variety of safety defects involving brake failures wheels coming off, fires and rollaways. The largest recall involves  model year 2024-2026 Ranger pickup trucks. The sun visor or headliner wiring from a supplier (Versigent) can cause a fire inside the cab.

“A short in the power takeout for the right or left sun visor assembly may create heat or spark, resulting in fire in the A-pillar area. When a damaged wire creates a short to ground, heat or spark at this short may also cause smoke, burn, melt or fire. A driver may experience flickering or inoperative sun visor mirror lights and overhead console lights prior to a smoking, melting or fire event,” Ford said in the mandatory safety defect recall filing made public by the National Highway Traffic Safety Administration (NHTSA) this morning. Continue reading →

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Airbag Malware – Honda Recalls ~440,000 Odyssey Vans

Posted on 15 April 2026 by Ken Zino

“The SRS ECU deployment threshold margin calibration was too sensitive to under-body impacts, which could cause the side curtain or side airbags to deploy unexpectedly when subjected to strong impacts caused by potholes, speed bumps, or debris on the road, increasing the risk of a crash or injury. As of 2 April 2026, there have been 25 reports of injury and no reports of death related to this issue from 24 January 2017 until today. Continue reading →

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Trumped – Used Car Prices Spike after Hitting 12-Month Low

Posted on 14 April 2026 by Ken Zino

“With rising prices, flexibility is important,” said Sri Melkote, Chief Analytics Officer at CARFAX. “Shoppers should consider different makes, models, years, trims, or even nearby markets to find the best deals that fit their budget. This type of swing in prices suggests a volatile market, so tracking prices right now is crucial. Once you’re ready, a vehicle history report can help you avoid costly surprises and ensure real value.” Continue reading →

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IONNA Partners with Circle K on EV Charging

Posted on 14 April 2026 by Ken Zino

“We are honored that Circle K has recognized IONNA as a leader in the industry and entrusted us to serve their customers with the same care and commitment to excellence that they show now,” said Aaron Wolff, COO of IONNA. “Circle K’s scale, customer focus, and quality of location make them an ideal partner as we rapidly expand high-power charging where drivers already want to stop.” Continue reading →

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IndyCar Makes Single Car Qualifying Permanent with Tweaks

Posted on 13 April 2026 by Ken Zino

“The debut of single-car Firestone Fast Six qualifying in Arlington was extremely popular and well received,” claimed IndyCar President J. Douglas Boles. [Not with some driver’s and teams at the Good Ranchers 250-AutoCrat.]* “Following the event, we reached out to stakeholders to help evaluate the format and look into ways to improve an already exciting session. This slight update will provide the fastest from the Top 12 an earned advantage of choosing when they would like their run in the Fast Six, while tire selection before lining up at pit out will save time and more closely equalize the session.” [Precisely – changing track conditions and allowed tire changes for late qualifiers made a mockery of the pole position -AutoCrat.] Continue reading →

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AAA – Pump Gasoline Prices Still Soaring

Posted on 9 April 2026 by Ken Zino

The national average for a gallon of regular gasoline went up 8 cents since last week to $4.16, according to the latest data published by AAA. The last time the national average reached that price was in early August of 2022.*

“Crude oil prices remain high, even as they’ve fluctuated in recent days following the announcement of a 2-week ceasefire between the U.S. and Iran. The price for a barrel of crude dropped below $100 but then rose again, highlighting the volatility of oil markets and fluidity of geopolitical events,” AAA said in a release. Continue reading →

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CARFAX Report Now Predicts a Vehicle’s Future

Posted on 7 April 2026 by Ken Zino

“This marks an important milestone for CARFAX and for the people who rely on our data every day,” said Paul Nadjarian, Chief Product Officer at CARFAX. “With over 151,000 data sources and more than 35 billion records, we’re introducing a powerful new insight into a vehicle’s lifecycle. Much like a crystal ball, our future Reliability will help shoppers understand the road ahead, including what repairs to anticipate and what they may cost, and soon, insights into how long that car will last – empowering consumers to buy with confidence and help them plan ahead.” Continue reading →

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Volkswagen Recalls 2025 Jetta and Taos Vehicles for IP failures

Posted on 6 April 2026 by Ken Zino

“When the ignition is switched on, the instrument cluster may read incorrect or corrupt Non-Volatile Memory (NVM) data required for proper system initialization. If invalid data is detected, the software discards the data and applies default configuration values. However, the instrument cluster and the immobilizer system are not designed to operate using these default values, which can result in the instrument cluster failing to function as intended. Software revisions introduced over time significantly increased NVM access and data traffic within the instrument cluster, thereby increasing the likelihood of NVM-related errors,” Volkswagen said in the required safety defect recall filing made public by the National Highway Traffic Safety Administration (NHTSA) this morning. Continue reading →

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Mercedes-Benz USA 2026 Model-Year Air Bag Recall

Posted on 6 April 2026 by Ken Zino

“The passenger air bag fabric may have been manufactured incorrectly, which can cause the air bag not to deploy as intended.,” Mercedes said in the required safety defect filing made public this morning by the National Highway Traffic Safety Administration (NHTSA). Continue reading →

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Lucid Gravity SUV 2025-26 Model-Year Recall for Seat Belts

Posted on 6 April 2026 by Ken Zino

“During testing for an unrelated issue, Lucid observed that the 2nd row lap belt anchor bracket did not hold under load for the FMVSS-required time or did not reach the required load. Lucid determined that the outboard lap belt anchor bracket weld was shorter than specified and not in the correct location due to an alteration in the manufacturing process made by the seat manufacturer, Camaco, without notice to or approval by Lucid,” Lucid said in the mandatory safety defect filing made public by the National Highway Traffic Safety Administration (NHTSA) this morning. Continue reading →

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Park Outside! Nissan Leaf Battery Fire Recall

Posted on 6 April 2026 by Ken Zino

Nissan North America is recalling 51 2026 model-year LEAF vehicles. The high voltage battery may have internal damage that can cause a short circuit within the lithium ion battery module.

“Owners are advised to park outside and away from structures and should not charge their vehicles until the remedy is completed. Dealers will replace the battery modules or the battery, free of charge. Interim letters notifying owners of the safety risk are expected to be mailed 17April 2026,” Nissan said in the mandatory Safety Defect filing made public by the National Highway Traffic Safety Administration (NHTSA) this morning. Continue reading →

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