Category Archives: customer satisfaction

Consumers, Not Regulators Now Rule EV Market

Posted on 25 March 2026 by Ken Zino

The Alliance for Automotive Innovation (AAI) today released its analysis of the U.S. electric vehicle market for Q4 and full-year 2025. EV sales in Q4 lowest since first quarter of 2022; down year-over-year. The market reflected a major shift to actual consumer demand free of the influence of now eliminated EV incentives under the Trump mis-administration in AutoInformed’s view. Consumer satisfaction with and demand for electrified vehicles remain considerable and too large for automakers to ignore, now matter the follies of Trump appointed idolaters/regulators. Hybrids in particular remain a strong and growing segment. Continue reading →

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California Ballot Scheme Limiting Robocar Liability Criticized

Posted on 19 March 2026 by Ken Zino

Uber announced today a partnership to put 50,000 Rivian Robotaxis on the road, including in San Francisco, the site of the Cruise AV crash with a pedestrian and Fire Truck. This comes as powerful corporate and legal interests are embattled in a fight over an upcoming California ballot initiative in November limiting victims’ medical recovery in all accident cases. Opponents claim it will prevent the seriously injured from finding contingency fee attorneys, making it difficult to sue robocar operators, manufacturers, or any reckless driver or automaker.

“This is a naked power grab by Uber to remove liability for its robotaxis and accelerate their rollout without accountability when their robotaxis harm or kill pedestrians and other drivers,” said Jamie Court, president of Consumer Watchdog, a non-profit that issued a report, “License To Kill: How Uber’s Rush To Close Courthouse Doors And Roll Out Robocars Threatens Public Safety.” Continue reading →

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U.S. Fuel Prices Climbing. Up 28 Cents in a Week!

Posted on 19 March 2026 by Ken Zino

Fuel prices at the pump continued to climb by 28 cents since last week, according to a report released by AAA today.* With the Spring equinox ushering in warmer weather and more time on the road, gas prices are trending upward alongside seasonal demand. The Trump Administration Iranian war is clearly in play.

“Last week’s announcement by the White House to release 172 million barrels of oil from the U.S. strategic reserves over four months has no immediate relief on the oil market as the price of a barrel of crude continues to climb,” AAA said. “According to new data from the Energy Information Administration (EIA), gasoline demand decreased last week from 9.24 million barrels a day to 8.72 million. Total domestic gasoline supply decreased from 249.5 million barrels to 244.0 million. Gasoline production also decreased last week, averaging 9.4 million barrels per day. Continue reading →

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Sudden Power Loss – Ford Motor Recall Parade Persists

Posted on 16 March 2026 by Ken Zino

Ford Motor Company (NYSE: F) is recalling ~48,000 model year 2025 Ranger, Mustang, Maverick,  and Lincoln Nautilus vehicles. The exhaust gas recirculation (EGR) valve may fail, resulting in an unexpected loss of drive power. Affected vehicles are equipped with suspect Korean-made EGR valves installed in the 2.0-liter Gas, and 2.0-liter Hybrid Engines.

“Customers may initially experience weak acceleration, engine vibration, a no start condition, or a check engine light,” Ford said in the mandatory safety defect filing made public by the National Highway Traffic Safety Administration this morning. Ford is operating under a consent order from NHTSA because of its previous handing of recalls Continue reading →

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J.D. Power – Dealer Service Satisfaction High, But…

Posted on 13 March 2026 by Ken Zino

“While it’s no surprise that customers gravitate to operations that serve them well, the study clearly shows that good service leads to loyal customers,” said John Tenerovich, director of automotive retail at J.D. Power. “This phenomenon proves true across all service types – oil changes, repair, tires and brakes. While complimentary maintenance programs drive strong retention, the level of intent to return for actual customer-paid service depends on the service experience delivered by the dealer.” Continue reading →

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Honda Heritage Parts Program Debuts

Posted on 10 March 2026 by Ken Zino

“In this 40th anniversary year of the Acura brand, the launch of Honda Heritage Parts is especially meaningful, giving Acura enthusiasts the support they need to continue enjoying their first-generation Acura NSX,” said Steven Bailey, vice president of Honda and Acura Parts, Service and Technical Division. “At its core, the new Honda Heritage Parts program honors our shared passion for these iconic vehicles and helps ensure they can be enjoyed by future generations.” Continue reading →

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Instrument Panel Display Failures – Honda, Acura Recalls

Posted on 9 March 2026 by Ken Zino

“Due to software defects, the instrument cluster and center infotainment display can go blank while the vehicle is in operation. When the condition occurs, the instrument cluster will not display vehicle information, including but not limited to the speedometer, tachometer, warning telltales, and indicator lamps,” Honda said in the required safety defect recall filing made public this morning by the National Highway Traffic Safety Administration (NHTSA) this morning. Continue reading →

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Ford Recalls 850,000 Bronco, Edge SUV Rear View Cameras

Posted on 9 March 2026 by Ken Zino

“On affected vehicles, the APIM (Accessory Protocol Interface Module) may experience a temporary thermal shutdown condition for up to five minutes. When the APIM shutdown occurs, customers lose the ability to display the Rear View Camera (RVC) image while in reverse gear,” Ford said in the required safety defect filing documents made public this morning by the National Highway Traffic Safety Administration (NHTSA) this morning. Continue reading →

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Ford Recalls Escape, Explorer, Lincoln Aviator, Corsair SUVs

Posted on 9 March 2026 by Ken Zino

“On the affected vehicles, it may be possible to have the SYNC screen image on the center display flipped or inverted immediately after an ignition cycle. This may result in the image displayed having inverted or flipped buttons, camera guidelines, and the rear-view camera image while in reverse gear,” Ford said in the mandatory safety defect recall filing made public by the National Highway Traffic Safety Administration (NHTSA) this morning. Continue reading →

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Silverado and GMC HD Pickups Recalled for Sudden Stalling

Posted on 9 March 2026 by Ken Zino

“In these vehicles, the driver may not be warned if the rear fuel pump does not transfer adequate fuel to the front tank, which can cause a stall,” GM told the National Highway Traffic Safety Administration (NHTSA), which publicly released the required safety defect recall documents this morning. Continue reading →

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Windshield Wiper Failures – Ford Motor Recalls 605,000 SUVs

Posted on 9 March 2026 by Ken Zino

Ford Motor Company (NYSE: F) is recalling ~604,533 model-year 2020-2022 Explorer, Escape, Lincoln Aviator, and Lincoln Corsair sport utility vehicles. The front windshield wiper motor may fail and prevent the windshield wipers from operating properly. Dealers have been told not to demonstrate or deliver vehicles in stock. Ford initially dismissed the safety defect “since it did not pose an unreasonable risk to motor vehicle safety.” Ford is operating under a consent order from NHTSA because of its previous handing of recalls. Continue reading →

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Volvo Cars – 2.5 Million Software Upgrades Are Now Free

Posted on 3 March 2026 by Ken Zino

“This update is one of the largest over-the-air updates in automotive history, leveraging years of investment in Volvo Cars’ tech stack to improve life with their cars for millions of people,” says Anders Bell, chief engineering and technology officer at Chinese-owned Volvo Cars. “Our new user experience delivers significant updates and improvement in areas most used by drivers, and directly addresses the needs and desires of our customers.” Continue reading →

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Ford Transit Brake Failure Recall

Posted on 2 March 2026 by Ken Zino

“Certain vehicles may have been built without the cotter pin that secures the brake booster pushrod to the brake pedal, which can cause the brake booster pushrod to separate from the brake pedal. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 105 Hydraulic and electric brake systems, section S5.6 Brake system integrity,” Ford said in the mandatory safety defect recall filing made public this morning by the National Highway Traffic Safety Administration (NHTSA) today. Continue reading →

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Rear-Wheel Lockup Recall on 2020-22 GM Diesel Pickups

Posted on 23 February 2026 by Ken Zino

General Motors (NYSE: GM) is recalling ~1100 model-year 2020 Chevrolet Silverado 2500 and 3500, GMC Sierra 2500 and 3500, and 2020-2022 Chevrolet Silverado 1500 and GMC Sierra 1500 pickups with diesel engines that may have been repaired incorrectly with the wrong software under NHTSA recall 24V797. The transmission control valve may fail and cause the rear wheels to lock up.

“Dealers were presented with an option in GM’s Global Warranty Management (GWM) system to mark a vehicle as having been remedied without first verifying the most recent software version was available. That option has been removed,” GM said in the required safety defect recall filing made public by the National Highway Traffic Safety Administration (NHTSA) this morning. Continue reading →

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Transmission Failures – Toyota Recalls 2025-26 Lexus LX600s

Posted on 23 February 2026 by Ken Zino

Toyota Motor Engineering & Manufacturing (NYSE: TM, 7203T) is recalling ~4400 model year 2025-2026 Lexus LX600 vehicles for software problems that can cause transmission damage, sudden loss of power and fires.

“The subject vehicles are equipped with a 10-speed automatic transmission that contains linear solenoids to control the shifting of gears. If a solenoid failure occurs under certain driving conditions, communication may not occur between the Transmission Electronic Control Unit (ECU) and the Engine ECU about the failure, resulting in the transmission over-revving in certain gears. This could result in damage to the transmission and a loss of motive power while driving at higher speeds, which could increase the risk of a crash,” Toyota said in the required safety defect recall filing made public by the National Highway Traffic Safety Administration this morning. Continue reading →

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