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Category Archives: aftermarket
Stellantis Opens All-Makes Bodyshop Repair Label
“When customers need body or collision repairs, they want a solution that is reliable and fairly priced. With the Eurorepar Car Service All-makes Bodyshop label, we are bringing together trusted local service, qualified expertise and a broad choice of parts to help customers get their vehicles safely back on the road. It is a natural extension of the Eurorepar Car Service promise: professional care for every car, whatever the make or age,” said Cyril Billard, Stellantis Strategy, Independent Aftermarket and Channels Vice-President and Eurorepar Car Service President. Continue reading
Posted in aftermarket, auto news, marketing, milestones, mobility company
Tagged AutoInformed news, autoinformed.com, Automotive news and analysis, Cyril Billard, Eurorepar Car Service, Eurorepar Car Service body or collision repairs, Ken Zino of AutoInformed.com writing as AutoCrat, Twitter now X @KenAutoinformed
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Stellantis SUSTAINera Expands Remanufactured Parts Line
“Within the SUSTAINera 4R strategy (Reman, Repair, Reuse, Recycle), Remanufacturing plays a central role, as it helps customers and repairers meet growing needs for affordable and sustainable aftermarket solutions with no compromise on quality. All the parts are restored to OEM specifications, with the same performance and warranty as genuine parts – while reducing environmental impact by saving up to 80% raw materials and enabling up to 40% of non-emitted CO2 compared to new parts, supporting a more resource-efficient approach to mobility,” Stellantis said in a release. Continue reading
Posted in aftermarket, auto news, environment, manufacturing, mobility company, shows and events, transportation
Tagged AutoInformed news, autoinformed.com, Automotive news and analysis, circular economy, EDC, eDCT, High Voltage Batteries, Ken Zino of AutoInformed.com writing as AutoCrat, MOPAR parts, Stellantis, SUSTAINera Remanufactured parts, Twitter now X @KenAutoinformed
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Affordability – Used Vehicle Prices Hit Three Year High!
The Cox Automotive analysis of vAuto Live Market View data released today show used-vehicle inventory increased in May as the retail sales pace braked.* Average listing prices rose for the third consecutive month, reaching $26,918, the highest since mid-2023 and … Continue reading
Posted in aftermarket, auto news, customer satisfaction, economy, news analysis, prices, transportation, Trump Truth Tests
Tagged auto industry commentary, AutoInformed news, autoinformed.com, automotive blog, Automotive news and analysis, Cox Automotive, kelley blue book, Ken Zino commenting as AutoCrat, Ken Zino of AutoInformed, Scott Vanner, vAuto Live Market View data, X @KenAutoinformed
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Annals of Marketing – NISMO Coming to Australia
“NISMO represents one of the most authentic expressions of Nissan’s passion for performance, innovation and customer excitement,” said Ivan Espinosa, President and CEO, Nissan Motor Company. “As we advance our long-term vision of mobility intelligence for everyday life, we will continue to deliver new experiences to our customers. The expansion of the NISMO brand in markets such as Australia is an important step in bringing exciting experiences to customers who value performance and authenticity,” Espinosa claimed. Continue reading
Posted in aftermarket, auto news, marketing, milestones, news analysis, performance, shows and events
Tagged auto industry commentary, AutoInformed news, autoinformed.com, automotive blog, Automotive news and analysis, Ivan Espinosa, Ken Zino of AutoInformed, Ken Zino of AutoInformed.com writing as AutoCrat, nismo, NISMO Omori Factory, NISMO Performance Centers, Nissan Motorsports & Customizing, X @KenAutoinformed, Yutaka Sanada
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Aftermarket Auto Service – Cost and Affordability Are Key
“Affordability is playing an increasingly important role in the aftermarket service experience, but delivering on the fundamentals remains critical,” said Lisa Nguyen, manager of OEM Solutions at JD Power. “Index data show that aftermarket providers are largely executing where it matters most, with the majority of impactful key performance indicators (KPIs) completed more than 70% of the time and the top two – the service advisor being completely focused on customer needs and providing helpful guidance – exceeding 90% completion rates across segments. Continue reading
Posted in aftermarket, auto news, customer satisfaction
Tagged AutoInformed news, autoinformed.com, Automotive news and analysis, Goodyear Auto Service, J.D. Power ASI, JD Power 2026 U.S. Aftermarket Service Index (ASI) StudySM, Ken Zino of AutoInformed, Ken Zino of AutoInformed.com writing as AutoCrat, Lisa Nguyen, U.S. Aftermarket Service Index, X @KenAutoinformed
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BMW N.A. Starts Preferred Pricing at IONNA Charging Sites
“BMW firmly believes in an electric future, and it’s no secret that reliable high-speed charging infrastructure remains essential to the continued growth of the electric vehicle market,” said Shaun Bugbee, Executive Vice President, BMW of North America. “We currently offer one of the broadest portfolios of premium electric vehicles in the U.S., with the next-generation BMW iX3 arriving in the U.S. later this year. As our electric vehicle offerings continue to expand, initiatives like this help ensure our customers enjoy a seamless ownership experience wherever they travel.” Continue reading
American Honda Partnered Accessories Launches with Thule
American Honda Motor Company (NYSE: HMC) today announced Honda Partnered Accessories, an adjunct to Honda Genuine Accessories available at 1000 independent U.S. Honda dealerships.*
“Honda Partnered Accessories, a new accessory line designed to enhance the vehicle purchase and ownership experience through Honda dealers by integrating popular products from trusted third‑party brands directly into the vehicle purchase process. This initiative adds a scalable accessory ecosystem alongside Honda Genuine Accessories, created to grow and adapt as customer needs and vehicle trends evolve,” American Honda said in a release. Continue reading
Posted in aftermarket, auto news, customer satisfaction, marketing, mobility company, news analysis, people, shows and events
Tagged American Honda Motor Co., auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, carriers for transporting cycling water and winter sports equipment, Honda Partnered Accessories, Ken Zino, roof boxes, roof racks, rooftop tents, Thule global sports and outdoor company, X @KenAutoinformed
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Goodyear Q1 Loss of $249 Million. Per Share Loss at $0.39
“The first quarter reflected a challenging environment, marked by weak consumer industry demand in both OE and replacement across the majority of our key geographies,” said CEO Mark Stewart. “Despite a weak environment, our first quarter results were in line with our expectations and reflect our commitment to drive value for our brands in the marketplace, where we offer world-class differentiated products and services.” Continue reading
Posted in aftermarket, auto news, economy, financial results, manufacturing, marketing, news, news analysis, results
Tagged auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, Goodyear Tire & Rubber Company Q1 2026 financial results, Ken Zino, Mark Stewart, tariff adjustment, X @KenAutoinformed
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Trumped – Used Car Prices Spike after Hitting 12-Month Low
“With rising prices, flexibility is important,” said Sri Melkote, Chief Analytics Officer at CARFAX. “Shoppers should consider different makes, models, years, trims, or even nearby markets to find the best deals that fit their budget. This type of swing in prices suggests a volatile market, so tracking prices right now is crucial. Once you’re ready, a vehicle history report can help you avoid costly surprises and ensure real value.” Continue reading
Posted in aftermarket, auto news, customer satisfaction, economy, electric vehicles, financial results, marketing, news analysis, opinions, transportation, Trump Truth Tests
Tagged auto industry commentary, AutoInformed news, autoinformed.com, automotive blog, Automotive news and analysis, carfax, Iran War, Ken Zino of AutoInformed, Ken Zino of AutoInformed.com writing as AutoCrat, Sri Melkote, Straits of Hormuz, used car prices, X @KenAutoinformed
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CARFAX Report Now Predicts a Vehicle’s Future
“This marks an important milestone for CARFAX and for the people who rely on our data every day,” said Paul Nadjarian, Chief Product Officer at CARFAX. “With over 151,000 data sources and more than 35 billion records, we’re introducing a powerful new insight into a vehicle’s lifecycle. Much like a crystal ball, our future Reliability will help shoppers understand the road ahead, including what repairs to anticipate and what they may cost, and soon, insights into how long that car will last – empowering consumers to buy with confidence and help them plan ahead.” Continue reading
Posted in aftermarket, auto news, customer satisfaction, marketing, news analysis, prices, quality, sales
Tagged auto industry commentary, AutoInformed news, autoinformed.com, automotive blog, Automotive news and analysis, CARFAX Vehicle History Report, CARFAX Vehicle History Report CARFAX Vehicle History Report, Ken Zino of AutoInformed, Ken Zino of AutoInformed.com writing as AutoCrat, Paul Nadjarian, X @KenAutoinformed
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Ground Effects Workers – Yet Another UAW Supply Chain Win
Auto supply chain workers have voted to unionize at Ground Effects, the UAW said late yesterday in a second UAW union organizing victory in two days. Workers at Ground Effects have been organizing since last year. “They began their campaign to form a union due to low pay, overwork, forced overtime, management abuse, and favoritism.,” the UAW said in a release. Workers at Ground Effects won a majority in a National Labor Relations Board election to form a union with the UAW. Ground Effects produces spray-on truck bedliners, in addition to other aftermarket parts. Continue reading
Posted in aftermarket, auto news, customer satisfaction, labor issues, manufacturing, news analysis, people, results, shows and events
Tagged auto industry commentary, AutoInformed news, autoinformed.com, automotive blog, Automotive news and analysis, Flint Michigan union history, Ken Zino of AutoInformed, Ken Zino of AutoInformed.com writing as AutoCrat, National Labor Relations Board election Ground Effects LLC, Steve Dawes, UAW Region 1D, X @KenAutoinformed
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AAA Promoting April as National Car Care Month
AAA said today that it is collaborating with industry organizations, including NAPA, the National Institute for Automotive Service Excellence (ASE), and the Auto Care Association to celebrate National Car Care Month this April. It wants to highlight the importance of preventive vehicle maintenance as drivers gear up for spring travel. Continue reading
Posted in aftermarket, auto news, customer satisfaction, public health, shows and events, transportation
Tagged aaa, AAA Automotive, April as National Car Care Month, ASE-certified technicians, Auto Care Association, auto industry commentary, AutoInformed news, autoinformed.com, automotive blog, Automotive news and analysis, Bryan Sander, Ken Zino of AutoInformed, Ken Zino of AutoInformed.com writing as AutoCrat, NAPA Auto Parts Stores, X @KenAutoinformed
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J.D. Power – Dealer Service Satisfaction High, But…
“While it’s no surprise that customers gravitate to operations that serve them well, the study clearly shows that good service leads to loyal customers,” said John Tenerovich, director of automotive retail at J.D. Power. “This phenomenon proves true across all service types – oil changes, repair, tires and brakes. While complimentary maintenance programs drive strong retention, the level of intent to return for actual customer-paid service depends on the service experience delivered by the dealer.” Continue reading
Posted in aftermarket, auto news, connected vehicles, customer satisfaction, labor issues, news analysis, shows and events
Tagged auto dealership customer trust, auto industry commentary, AutoInformed news, autoinformed.com, automotive blog, Automotive news and analysis, J.D. Power 2025 U.S. Customer Service Index, John Tenerovich, Ken Zino of AutoInformed, Ken Zino of AutoInformed.com writing as AutoCrat, X @KenAutoinformed
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Honda Heritage Parts Program Debuts
“In this 40th anniversary year of the Acura brand, the launch of Honda Heritage Parts is especially meaningful, giving Acura enthusiasts the support they need to continue enjoying their first-generation Acura NSX,” said Steven Bailey, vice president of Honda and Acura Parts, Service and Technical Division. “At its core, the new Honda Heritage Parts program honors our shared passion for these iconic vehicles and helps ensure they can be enjoyed by future generations.” Continue reading
Posted in aftermarket, auto news, customer satisfaction, marketing, milestones, news analysis, shows and events
Tagged auto industry commentary, AutoInformed news, autoinformed.com, automotive blog, Automotive news and analysis, Honda Heritage Parts Program, Honda Heritage Works, Honda Restoration Service, Ken Zino of AutoInformed, Ken Zino of AutoInformed.com writing as AutoCrat, Steven Bailey, X @KenAutoinformed
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Annals of Marketing – Goodyear Motor City Garage to Debut
At the Goodyear Motor City Garage during Woodward Dream Cruise weekend, Goodyear will display the 1973 Ford Mustang convertible from the opening sequence of “The Mary Tyler Moore Show,” courtesy of the Ford Motor Company Heritage Collection. The vehicle is equipped with Goodyear Performance Series F70/14 custom wide-tread tires with raised white letters, a factory-accurate recreation of the original equipment specification. “The tires deliver unmistakable vintage performance and period-correct muscle-car presence,” Goodyear said. Continue reading →