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Tag Archives: Goodyear Auto Service
Aftermarket Auto Service – Cost and Affordability Are Key
“Affordability is playing an increasingly important role in the aftermarket service experience, but delivering on the fundamentals remains critical,” said Lisa Nguyen, manager of OEM Solutions at JD Power. “Index data show that aftermarket providers are largely executing where it matters most, with the majority of impactful key performance indicators (KPIs) completed more than 70% of the time and the top two – the service advisor being completely focused on customer needs and providing helpful guidance – exceeding 90% completion rates across segments. Continue reading
Posted in aftermarket, auto news, customer satisfaction
Tagged AutoInformed news, autoinformed.com, Automotive news and analysis, Goodyear Auto Service, J.D. Power ASI, JD Power 2026 U.S. Aftermarket Service Index (ASI) StudySM, Ken Zino of AutoInformed, Ken Zino of AutoInformed.com writing as AutoCrat, Lisa Nguyen, U.S. Aftermarket Service Index, X @KenAutoinformed
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Goodyear, Just Tires Offer “Zero Contact” Service
This new service is in addition to the preventative measures previously announced. These include a reduction in store hours, as well as enhanced disinfection, visitor protocols and physical distancing according to guidance from the Centers for Disease Control and Prevention. Continue reading →