Air Travel Consumer Complaints Up 2.7X Pre-Pandemic levels

Ken Zino of AutoInformed.com on Air Travel Consumer Complaints Up 2.7X Pre-Pandemic Levels

Number One in June cancellations!

The  latest US Department of Transportation Air Travel Consumer Report (ATCR) on airline operational data compiled for the month of June and for the second quarter of 2022 shows a 35% increase in air travel service complaints from May to June. Complaints are up nearly 270% compared to pre-pandemic levels.

DOT uses the data from the ATCR, consumer complaints, and other information it secures from the airlines to inform its enforcement activities and the adequacy of existing rules. Judging by DOT’s own data, clearly its so-called rules from its Office of Aviation Consumer Protection are ineffective to laughable in AutoInformed’s view. However if you are in the automobile business, it’s an incentive to use vehicles for your transportation needs. Free marketing from the Airline industry and the US Government.

The 583,584 flights operated in June 2022 were 85.8% of the 679,802 flights operated in pre-pandemic June 2019 as the Biden Administration recovery continues. Operated flights in June 2022 were up 3.4% year-over-year from the 564,583 flights operated in June 2021 and down 1.3% month-over-month from the 590,957 flights operated in May 2022.

US Transportation Secretary Pete Buttigieg has been urging airlines to improve their customer service plans. Better yet, he has announced DOT will create an interactive dashboard before Labor Day to make it easier for the traveling people to determine the services such as hotels and meals that would be provided to them when the cause of a cancellation or a lengthy delay was due to circumstances within the airline’s control.

In June 2022, the 10 marketing network carriers reported 602,057 scheduled domestic flights, 18,473 (3.1%) of which were canceled. In June 2021, the same airlines reported 573,779 scheduled domestic flights, 9,196 (1.6%) of which were canceled. In May 2022, airlines scheduled 602,950 domestic flights, of which 11,993 (2.0%) were canceled. In June 2019, airlines scheduled 694,469 domestic flights, of which 14,667 (2.1%) were canceled.

June 2022 On-Time Arrival

In June 2022, reporting marketing carriers posted an on-time arrival rate of 73.5% down from 77.2% in May 2022 and up from 73.3% in pre-pandemic June 2019. The year-to-date on-time arrival rate for 2022 is 75.9%.

Highest Marketing Carrier On-Time Arrival Rates June 2022

  1. Alaska Airlines Network – 78.7%
  2. Delta Air Lines Network – 78.4%
  3. Hawaiian Airlines – 77.2%

Lowest Marketing Carrier On-Time Arrival Rates June

  1. Allegiant Air – 59.0%
  2. JetBlue Airways – 61.3%
  3. Frontier Airlines – 69.5%

For the first six months of 2022, the reporting marketing carriers posted an on-time arrival rate of 75.94%, down from 77.41% for the same period in pre-pandemic 2019.

June 2022 Flight Cancellations

In June 2022, reporting marketing carriers canceled 3.1% of their scheduled domestic flights, higher than the rate 1.6% in June 2021 and higher than the rate of 2.1% in pre-pandemic June 2019.

Lowest Marketing Carrier Rates of Canceled Flights June 2022

  1. Hawaiian Airlines – 0.1%
  2. Alaska Airlines Network – 0.7%
  3. Frontier Airlines – 1.1%

Highest Marketing Carrier Rates of Canceled Flights

  1. American Airlines Network – 4.4%
  2. Delta Air Lines Network – 3.9%
  3. United Airlines Network – 3.5%

For the first six months of 2022, the reporting marketing carriers posted a cancellation rate of 3.2%, up from 2.4% for the same period in pre-pandemic 2019.

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