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Tag Archives: ACSI Federal Government Study 2024
New DOGE Scorecard Announced to Track Trump
The American Customer Satisfaction Index (ACSI®) said today that it is introducing a new “Efficiency Gap” metric that provides insights into federal government performance through citizen experience data.
“The timing is particularly relevant as the newly announced Department of Government Efficiency (DOGE) prepares to tackle federal cost-cutting initiatives. The ACSI Efficiency Gap metric reveals significant variations across federal departments, with some performing up to 13% above the federal average while others lag by as much as 9% below – insights that could prove valuable for targeted reform efforts,” ACSI® said. Continue reading
Posted in customer satisfaction, milestones, news, news analysis, people, shows and events, Trump Truth Tests
Tagged ACSI Federal Government Study 2024, American Customer Satisfaction Index, autoinformed.com, citizen satisfaction with federal services, Department of Government Efficiency, DOGE, Forrest Morgeson, Ken Zino, Trump administration promises, Trump Truth Tests, X @KenAutoinformed
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