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Large Airlines Continue to Disappoint Customers
Although satisfaction with low-cost carriers improves for a third consecutive year, increasing three index points from 2011 to average 754, satisfaction with traditional carriers declines 4 points to 647. Continue reading
DOT Wants Airlines to Seat Families Together for Free
“Today’s announcements are the latest steps toward ensuring an air travel system that works for everyone,” said Secretary Pete Buttigieg. “Whether you’re a parent expecting to sit together with your young children on a flight, a traveler with a disability navigating air travel, or a consumer traveling by air for the first time in a while, you deserve safe, accessible, affordable, and reliable airline service.” Continue reading →