Toyota, Lexus Debut Mobile Collision Assistance App

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Toyota and Lexus drivers now can have an assistance service available to them in the moments following a collision. Collision Assistance, a just-in-time support service, is now available to drivers within the Toyota and Lexus mobile app. The feature within the Toyota and Lexus Owners Apps offers guided instructions to help drivers navigate a post-collision repair process.

Toyota worked with CCC Intelligent Solutions, a Software as a Service* platform for the insurance economy, to develop Collison Assistance. CCC mobile technology combines guided accident documentation and access to claims and management services to assist drivers following a collision. Toyota transmits accident and vehicle telematics data to CCC to initiate the program. Collision Assistance is designed to let the customer choose how they’d like to handle the claim and repair processes, providing convenience and safety while also ensuring owners are informed about the process through completion.

“Safety for our customers is paramount. The minutes following an accident can be critical- drivers are often confused and uncertain about what to do. By incorporating Collision Assistance into our owner app, we can offer help when it is needed,” said Steve Basra, Toyota Motor North America, Connected Technologies group vice president. “We aim to deliver innovative features to our drivers. With Collision Assistance, we’re offering additional safety and peace of mind.”

Collision Assistance is an extension safety tools available to Toyota and Lexus owners who have an active subscription or are within the trial period of select 2018 model year or newer Toyota and Lexus vehicles. After the driver has confirmed they are safe and without injury (sounds like GM’s OnStar, which has been doing this a longtime), the Collision Assistance app can be used to guide drivers to collect important accident documentation, connect them to a network of auto insurers for optional claim submission and provide search capabilities to help locate a collision repair facility. The app will prompt drivers through the process, from data gathering and insurance claim management all the way through collision repair, Toyota claims.

*Software as a service offers centrally-hosted applications over the internet as a service. SaaS applications are sometimes known as Web-based software, On-demand software or Hosted software. AutoInformed notes that people good at programming are sometimes or often SOWATC. In a more English like form, this means “Sub-Optimal When Attempting To Communicate.” Groan…