GM, Amazon Offer OnStar Emergency Service at Home

Posted on 22 September 2021 by Ken Zino
Ken Zino of AutoInformed.com on GM and Amazon Offer OnStar Emergency Service at Home

Members reach OnStar Emergency-Certified Advisors by saying, “Alexa, call for help.”

General Motors and Amazon today announced plans to introduce “OnStar Guardian skill for Amazon Alexa1. This new addition will provide a voice-enabled connection to Emergency-Certified OnStar Advisors2 at home through compatible Alexa-enabled devices. The OnStar Guardian skill for Amazon Alexa is part of the OnStar Guardian platform, which aims to help keep people safe.

When the OnStar Guardian skill for Amazon Alexa (OStGsfAA?) is enabled on compatible, in-home Alexa devices, people can reach OnStar Emergency-Certified Advisors by saying, “Alexa, call for help,” during crisis events, such as house fires, medical emergencies, break-ins and so forth.

The OnStar Guardian skill for Amazon Alexa will initially be available to select OnStar members, with the intent to broadly roll out the service, beginning in 2022, to anyone in the United States with a compatible, in-home Alexa-enabled device, such as an Echo, Echo Dot or Echo Show. Initial OnStar members will receive more details about how to sign up for the OnStar Guardian skill for Amazon Alexa via email.

“This hands-free Alexa skill makes it easy for customers to get help from OnStar’s Emergency-Certified Advisors when they need it,” said Beatrice Geoffrin, director, Amazon Alexa.

AutoInformed on

OnStar and Amazon Footnotes

1 U.S. only. Limited pilot launch is for select existing OnStar Members only. OnStar services can be accessed only through supported Alexa-enabled devices. Select service plan required. OnStar Guardian skill requires successful account linking with Amazon Alexa and completion of a safety profile to use. Device data connection is required. Terms apply. See onstar.com for details, limitations.

2 Certified by the International Academies of Emergency Dispatch.

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About Ken Zino

Ken Zino, editor and publisher of AutoInformed, is a versatile auto industry participant with global experience spanning decades in print and broadcast journalism, as well as social media. He has automobile testing, marketing, public relations and communications experience. He is past president of The International Motor Press Assn, the Detroit Press Club, founding member and first President of the Automotive Press Assn. He is a member of APA, IMPA and the Midwest Automotive Press Assn. He also brings an historical perspective while citing their contemporary relevance of the work of legendary auto writers such as Ken Purdy, Jim Dunne or Jerry Flint, or writers such as Red Smith, Mark Twain, Thomas Jefferson – all to bring perspective to a chaotic automotive universe. Above all, decades after he first drove a car, Zino still revels in the sound of the exhaust as the throttle is blipped during a downshift and the driver’s rush that occurs when the entry, apex and exit points of a turn are smoothly and swiftly crossed. It’s the beginning of a perfect lap. AutoInformed has an editorial philosophy that loves transportation machines of all kinds while promoting critical thinking about the future use of cars and trucks. Zino builds AutoInformed from his background in automotive journalism starting at Hearst Publishing in New York City on Motor and MotorTech Magazines and car testing where he reviewed hundreds of vehicles in his decade-long stint as the Detroit Bureau Chief of Road & Track magazine. Zino has also worked in Europe, and Asia – now the largest automotive market in the world with China at its center.
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