Chevrolet Volt Leads New Owner Satisfaction Report. Again

AutoInformed.com

Originally restricted to vehicles with two or more people to help cut congestion, the “high occupancy” lanes are now open to single driver by owners of advanced, low-emission vehicles – an interpretation that seems at the whim of regulators and politicians.

For the second straight year, virtually all owners of the Chevrolet Volt hybrid said they would buy one again. Fully 92% of respondents who own GM’s Volt – much decried by anti-government extremists – said they would definitely buy it again. This earned GM’s $40,000 four-seat car the distinction of being the top-rated model in the latest Consumer Reports Owner Satisfaction Survey.

In addition to the Volt, other fuel-efficient models that scored among the best were the Toyota Camry Hybrid, Prius, Prius C, and the Nissan Leaf – many of them subject to federal or state taxpayer subsidies and other favorable, and controversial, treatment such as access to car pool lanes with only a driver on board.

The Chevrolet Corvette, Porsche 911, the V8 Dodge Challenger and Ford Mustang topped the sporty car category while the Audi A7, Lexus GS and Audi A6 were the leading luxury cars. On the other end of the happiness spectrum, the redesigned subcompact Nissan Versa Sedan had the lowest score, with fewer than half of its owners saying they would definitely buy it again. Other low scorers include the V6 versions of the Chevrolet Silverado and GMC Sierra pickups, and the Nissan Armada, Suzuki SX4, and Mitsubishi Outlander SUVs.

Of the 44 top-rated models, 16 were branded from Detroit automakers, 14 Asian and 14 were European vehicles, no matter where they were built.

Scores are based on the percentage of respondents who answered “definitely yes” to the question: “Considering all factors (price, performance, reliability, comfort, enjoyment, etc.), would you get this car if you had it to do all over again?”

Consumer Reports received responses on almost 350,000 vehicles and more than 240 models, spanning the 2010 through 2013 model years.  The survey is based on the results from Consumer Reports Annual Auto Survey, conducted by the Consumer Reports National Research Center.

The full report is available at CR’s web site and in the January issue of Consumer Reports. (See also Japanese Top CR Reliability Survey Again. Ford and Lincoln Plummet)

About Ken Zino

Ken Zino, publisher (kzhw@aol.com), is a versatile auto industry participant with global experience spanning decades in print and broadcast journalism, as well as social media. He has automobile testing, marketing, public relations and communications experience. He is past president of The International Motor Press Assn, the Detroit Press Club, founding member and first President of the Automotive Press Assn. He is a member of APA, IMPA and the Midwest Automotive Press Assn. Zino is at home on test tracks, knows his way around U.S. Congressional hearing rooms, auto company headquarters, plant floors, as well as industry research and development labs where the real mobility work is done. He can quote from court decisions, refer to instrumented road tests, analyze financial results, and profile executive personalities and corporate cultures. He also brings an historical perspective while citing their contemporary relevance of the work of legendary auto writers such as Ken Purdy, Jim Dunne or Jerry Flint, or writers such as Red Smith, Mark Twain, Thomas Jefferson – all to bring perspective to a chaotic automotive universe. Above all, decades after he first drove a car, Zino still revels in the sound of the exhaust as the throttle is blipped and the driver’s rush that occurs when the entry, apex and exit points of a turn are smoothly and swiftly crossed. It’s the beginning of a perfect lap. AutoInformed has an editorial philosophy that loves transportation machines of all kinds while promoting critical thinking about the future use of cars and trucks. Zino builds AutoInformed from his background in automotive journalism starting at Hearst Publishing in New York City on Motor and MotorTech Magazines and car testing where he reviewed hundreds of vehicles in his decade-long stint as the Detroit Bureau Chief of Road & Track magazine. Zino has also worked in Europe, and Asia – now the largest automotive market in the world with China at its center.
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