GM Opens $65 Million Parts Processing Center Near Flint

The CCA division at General Motors employs ~8,000 hourly, salaried and contract employees globally.

Today General Motors Co. (NYSE: GM) opened a new ACDelco and GM Genuine Parts processing center in the Flint, Michigan, suburb of Burton. GM – under attack for tacking a U.S. taxpayer funded bailout then moving jobs offshore – says the facility will employ more than 800 hourly and salaried employees.

GM now employs only 9,500 people in Genesee County, including the Grand Blanc headquarters of the company’s Customer Care and Aftersales business and the Flint manufacturing complex. All of the positions in Burton support GM’s CCA* business that is responsible for supporting the service and repair needs of millions of GM vehicle owners.

The 1.1 million-square-foot plant, located on 141 acres on Davison Road, is triple the size of the facility in Burton that it is replacing. The increased capacity allows for greater efficiency and output as employees unitize and package as many as 120 million service parts a year.

“GM has the highest owner loyalty of any manufacturer, and a big part of that equation is getting high-quality parts into the hands of trained service technicians when and where they need them,” said Tim Turvey, GM global vice president, Customer Care and Aftersales.

GM claims internal studies show that service lane loyalty is directly correlated with purchase loyalty. According to consultancy IHS Markit, GM has earned the highest customer loyalty among all automakers selling in the United States for four consecutive years.

New Burton Facility

• The parts packaged and distributed from Burton are used to maintain every Chevrolet, Buick, GMC and Cadillac vehicle sold in the United States, as well as hundreds of competitive vehicles.
• GM and its general contractor NorthPoint Development broke ground on the new site in June 2018, and GM shipped its first outbound delivery in June 2019.
• An average of 100 inbound deliveries and 55 outbound deliveries are expected each day.
• The facility has 84 shipping and receiving docks, up from 35 at the previous site.
• GM has awarded more than $5.6 million to Flint-area nonprofits since 2017.

*GM CCA has 93 parts distribution warehouses in 21 countries with 23 total warehouses in the United States and 11 parts distribution centers dedicated to GM dealers. Globally, CCA operates 32.4 million square feet of warehouse space. The CCA division at General Motors employs more than 8,000 hourly, salaried and contract employees globally.