Tag Archives: Airline Customer Service Dashboard

However, DOT is currently investigating several domestic airlines to ensure that they are not engaging in unrealistic scheduling of flights. Gaming the system is possible, perhaps likely, because last year, DOT issued the largest fines in the history of the consumer protection office, thereby helping hundreds of thousands of air travelers get hundreds of millions of dollars back. Since 2021, DOT says it has helped return more than $1 billion in refunds to travelers. Continue reading →