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Owners Report Quality Improvements at Most Automakers

A growing problem area is lumped under the “audio, entertainment, and navigation” category where reported problems have increased by 8% from 2011. This continues a negative trend, with problems in this category increasing by 45% since 2006, while other categories have improved by 24% on average. Buyers aged 35 and under, who grew up with myriad consumer electronic devices are particularly vocal about the design failures of automotive electronics. This is a growing problem for the product development departments of automakers that are largely managed by older, white males. Continue reading

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