Pontiac Owners Show Loyalty to Remaining GM Brands

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One year after Pontiac dealers permanently closed on 31 October 2010, General Motors has managed to maintain or increase the loyalty rate of Pontiac owners, according to by Edmunds.com.

Edmunds found that 39.9% of Pontiac owners who traded in for a new vehicle this year opted for a GM vehicle. This retention rate is eight-percentage-points greater than GM’s retention rate in 2010, and represents the highest retention rate since 2007, when the rate was also 39.9%.

This year, GM’s Chevrolet brand has been most successful in retaining former Pontiac owners, with 28.1% of them choosing Chevy as their new brand. 

Edmunds said in a release that analysis shows that Chevy sales to former Pontiac owners was particularly strong in January and February of this year when GM used aggressive incentives to retain old customers and conquest new ones.

“Any time a manufacturer shuts down a brand, there’s a concern buy clonazepam that its consumers will shift loyalties to another company,” says Michelle Krebs, senior analyst at Edmunds.com. “General Motors took a calculated risk that it could retain Pontiac drivers under its umbrella, and the gamble appears to have paid off – with even more success than they enjoyed in previous years when Pontiac was still an option for returning customers.”

Ford has been the most successful outside brand to conquest Pontiac owners this year. An estimated 9.4% of former Pontiac switched to Ford in 2011, but the rate is down from last year’s reported 12.4%. Honda and Toyota have each managed to conquest an estimated 7.4% of Pontiac customers, which is for both brands a lower rate than last year.

When Edmunds’ AutoObserver.com first reported Pontiacs impending demise in 2009teh percentage of people who traded their Pontiac for another Pontiac was 16%, while 50% of GM car owners at the time traded in their vehicle for another GM model. Pontiac public relations people were unavailable for comment.

About Ken Zino

Ken Zino, editor and publisher of AutoInformed, is a versatile auto industry participant with global experience spanning decades in print and broadcast journalism, as well as social media. He has automobile testing, marketing, public relations and communications experience. He is past president of The International Motor Press Assn, the Detroit Press Club, founding member and first President of the Automotive Press Assn. He is a member of APA, IMPA and the Midwest Automotive Press Assn. He also brings an historical perspective while citing their contemporary relevance of the work of legendary auto writers such as Ken Purdy, Jim Dunne or Jerry Flint, or writers such as Red Smith, Mark Twain, Thomas Jefferson – all to bring perspective to a chaotic automotive universe. Above all, decades after he first drove a car, Zino still revels in the sound of the exhaust as the throttle is blipped during a downshift and the driver’s rush that occurs when the entry, apex and exit points of a turn are smoothly and swiftly crossed. It’s the beginning of a perfect lap. AutoInformed has an editorial philosophy that loves transportation machines of all kinds while promoting critical thinking about the future use of cars and trucks. Zino builds AutoInformed from his background in automotive journalism starting at Hearst Publishing in New York City on Motor and MotorTech Magazines and car testing where he reviewed hundreds of vehicles in his decade-long stint as the Detroit Bureau Chief of Road & Track magazine. Zino has also worked in Europe, and Asia – now the largest automotive market in the world with China at its center.
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