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Nissan said today that Nissan dealers can speed up service with LenZ℠ wearable tech. The LenZ℠ program includes hands-free wearable technology that enables dealer technicians to communicate in real time with the Nissan TECH LINE Call Center, located near the Nissan Smyrna Manufacturing Plant in Smyrna, TN.
“TECH LINE did a great job of walking me through the process. They made sure we went through it together and everything went smoothly,” said Skyler Petrille, Nissan master technician at Mossy Nissan El Cajon just outside San Diego. “It’s super cool when Nissan invests in tools to help make our work easier, better and more efficient.”
LenZ℠ launched as a pilot program at 25 Nissan dealers in the US and Canada in 2022. Since then, it has expanded to 109 Nissan dealers and INFINITI retailers, including Mossy Nissan El Cajon. The program is now available to every dealer in the U.S. and English-speaking Canada. Perhaps the deep red State of Tennessee after expelling two black House members for protesting gun violence also inhibits the teaching of French or French speaking people?
With each LenZ℠ subscription, which is optional, Nissan provides complimentary training to ensure dealer technicians have the right skills to operate the device. The LenZ℠ program includes a headset equipped with a camera, adjustable display, speaker and four microphones with a one-year warranty. This enables TECH LINE to see and hear a live feed throughout the repair interaction. TECH LINE can virtually circle a specific area of the vehicle to help the technician target a certain part. There is no need for back-and-forth, because the dealer technician and TECH LINE can talk through and see the issue live and find a solution together.
“The best part is being efficient and fixing the car right the first time,” said Petrille. “If I get a better understanding from Nissan TECH LINE, that translates directly to the customer because their car is fixed correctly and they’re not waiting so long.”
Nissan claims the program is helping participating dealers achieve an annual total savings of $1.67 million. Petrille adds that LenZ℠ has helped both TECH LINE employees and technicians better understand one another’s roles. (the savings number is based on the additional parts and service sales Nissan dealerships are able to earn by moving tougher-to-repair vehicles through the shop faster and opening up opportunities to repair more cars.)
“While on a LenZ℠ session, technicians and specialists discuss not only the vehicle, but also the shop environment, toolboxes and other things we can see,” said Christopher O’Connor, manager, TECH LINE. “LenZ℠ is great for diagnosis, but also creates stronger bonds between technicians and TECH LINE.”
With the LenZ℠ program now widely available, more dealers will be able to deliver an even better experience to customers, while saving time and reducing costs. All they need to do is sign up. Nissan is not releasing the cost to dealers.
About Ken Zino
Ken Zino, editor and publisher of AutoInformed, is a versatile auto industry participant with global experience spanning decades in print and broadcast journalism, as well as social media. He has automobile testing, marketing, public relations and communications experience. He is past president of The International Motor Press Assn, the Detroit Press Club, founding member and first President of the Automotive Press Assn. He is a member of APA, IMPA and the Midwest Automotive Press Assn.
He also brings an historical perspective while citing their contemporary relevance of the work of legendary auto writers such as Ken Purdy, Jim Dunne or Jerry Flint, or writers such as Red Smith, Mark Twain, Thomas Jefferson – all to bring perspective to a chaotic automotive universe.
Above all, decades after he first drove a car, Zino still revels in the sound of the exhaust as the throttle is blipped during a downshift and the driver’s rush that occurs when the entry, apex and exit points of a turn are smoothly and swiftly crossed. It’s the beginning of a perfect lap.
AutoInformed has an editorial philosophy that loves transportation machines of all kinds while promoting critical thinking about the future use of cars and trucks.
Zino builds AutoInformed from his background in automotive journalism starting at Hearst Publishing in New York City on Motor and MotorTech Magazines and car testing where he reviewed hundreds of vehicles in his decade-long stint as the Detroit Bureau Chief of Road & Track magazine. Zino has also worked in Europe, and Asia – now the largest automotive market in the world with China at its center.
Connected Technicians at Nissan Speed Repairs
Click for more.
Nissan said today that Nissan dealers can speed up service with LenZ℠ wearable tech. The LenZ℠ program includes hands-free wearable technology that enables dealer technicians to communicate in real time with the Nissan TECH LINE Call Center, located near the Nissan Smyrna Manufacturing Plant in Smyrna, TN.
“TECH LINE did a great job of walking me through the process. They made sure we went through it together and everything went smoothly,” said Skyler Petrille, Nissan master technician at Mossy Nissan El Cajon just outside San Diego. “It’s super cool when Nissan invests in tools to help make our work easier, better and more efficient.”
LenZ℠ launched as a pilot program at 25 Nissan dealers in the US and Canada in 2022. Since then, it has expanded to 109 Nissan dealers and INFINITI retailers, including Mossy Nissan El Cajon. The program is now available to every dealer in the U.S. and English-speaking Canada. Perhaps the deep red State of Tennessee after expelling two black House members for protesting gun violence also inhibits the teaching of French or French speaking people?
With each LenZ℠ subscription, which is optional, Nissan provides complimentary training to ensure dealer technicians have the right skills to operate the device. The LenZ℠ program includes a headset equipped with a camera, adjustable display, speaker and four microphones with a one-year warranty. This enables TECH LINE to see and hear a live feed throughout the repair interaction. TECH LINE can virtually circle a specific area of the vehicle to help the technician target a certain part. There is no need for back-and-forth, because the dealer technician and TECH LINE can talk through and see the issue live and find a solution together.
“The best part is being efficient and fixing the car right the first time,” said Petrille. “If I get a better understanding from Nissan TECH LINE, that translates directly to the customer because their car is fixed correctly and they’re not waiting so long.”
Nissan claims the program is helping participating dealers achieve an annual total savings of $1.67 million. Petrille adds that LenZ℠ has helped both TECH LINE employees and technicians better understand one another’s roles. (the savings number is based on the additional parts and service sales Nissan dealerships are able to earn by moving tougher-to-repair vehicles through the shop faster and opening up opportunities to repair more cars.)
“While on a LenZ℠ session, technicians and specialists discuss not only the vehicle, but also the shop environment, toolboxes and other things we can see,” said Christopher O’Connor, manager, TECH LINE. “LenZ℠ is great for diagnosis, but also creates stronger bonds between technicians and TECH LINE.”
With the LenZ℠ program now widely available, more dealers will be able to deliver an even better experience to customers, while saving time and reducing costs. All they need to do is sign up. Nissan is not releasing the cost to dealers.
About Ken Zino
Ken Zino, editor and publisher of AutoInformed, is a versatile auto industry participant with global experience spanning decades in print and broadcast journalism, as well as social media. He has automobile testing, marketing, public relations and communications experience. He is past president of The International Motor Press Assn, the Detroit Press Club, founding member and first President of the Automotive Press Assn. He is a member of APA, IMPA and the Midwest Automotive Press Assn. He also brings an historical perspective while citing their contemporary relevance of the work of legendary auto writers such as Ken Purdy, Jim Dunne or Jerry Flint, or writers such as Red Smith, Mark Twain, Thomas Jefferson – all to bring perspective to a chaotic automotive universe. Above all, decades after he first drove a car, Zino still revels in the sound of the exhaust as the throttle is blipped during a downshift and the driver’s rush that occurs when the entry, apex and exit points of a turn are smoothly and swiftly crossed. It’s the beginning of a perfect lap. AutoInformed has an editorial philosophy that loves transportation machines of all kinds while promoting critical thinking about the future use of cars and trucks. Zino builds AutoInformed from his background in automotive journalism starting at Hearst Publishing in New York City on Motor and MotorTech Magazines and car testing where he reviewed hundreds of vehicles in his decade-long stint as the Detroit Bureau Chief of Road & Track magazine. Zino has also worked in Europe, and Asia – now the largest automotive market in the world with China at its center.