Tag Archives: Erick derr

Automotive CX Summit – Dual Style to Customer Development?

“People liked going into the Apple Store, they liked to go somewhere to talk to a person face-to-face for support or to explain something. this is complex technology, it strikes me that’s the analogy the [automotive] industry should look at and say, “Ah-ha,” Munzel told AutoInformed during a phone interview. Continue reading

Posted in customer satisfaction, marketing, news analysis, sales | Tagged , , , , , , , | Leave a comment