-
Recent Posts
- Toyota to Get $4.5M in Fed Funding for EV Batteries
- California Advanced Clean Cars II Regs – EPA Grants Waivers!
- Clean Air Act – Power Performance Enterprises Fined
- Milestones – Sculptor Charles Sykes – Spirit of Ecstasy Creator
- US Auto Sales Forecast Trump Bump or Bumpy 25?
- Toyota Slashes 2025 Electric Vehicle Prices $6000
- Kenworth, Peterbuilt ABS Software Recall
- November Global Light Vehicle Sales Rate 93 Million
- Airports – More Safety, Capacity Improvements On Way
- Florida Man Pleads Guilty to Odometer Tampering
- December U.S. Auto Sales Start Strong
- Technical Tidbits – Porsche 1900 Wheel-Hub Motor
- French are Running Nissan Americas and in Japan
- GM About Face on Robo Taxi Development
- Stellantis and CATL JV for LFP Battery Plant in Spain
Recent Comments
- US Auto Sales Forecast Trump Bump or Bumpy 25? | AutoInformed on Trump Presidency Effects on Auto Industry – All Bad?
- Lisa Jacobson on Fossil Fuel Phase Out or Cop Out at COP28?
- Stellantis on Carlos Tavares Out as Stellantis CEO
- NHTSA Fines Ford $165M for Flouting Recall Law | AutoInformed on Ford Recalls Defective Rear-view Cameras on 620,246 Vehicles
- Alfa Romeo Returns to Formula 1 in 2018 via Sauber on Alfa Romeo Returns to Formula 1 in 2018 via Sauber
Archives
Meta
Get intelligent commentary on the automobile business and its economic and social effects. Stay informed with AutoInformed.
EV Servicing – First Power CSI Satisfaction Drop in 28 Years
You can sell EVs, but you can’t service them to the customer’s satisfaction. That’s the bottom line of the results in the J.D. Power 2023 U.S. Customer Service Index (CSI) Study,SM released today. The growing volume of battery electric vehicles (BEVs) being serviced at dealerships is having a negative effect on overall customer service satisfaction, resulting in a year-over-year decline in score for the first time in 28 years. Satisfaction with the service experience declines 2 points to 846 (on a 1,000-point scale) in this year’s study. Continue reading →