-
Recent Posts
- Annals of Marketing – LEXUS Flight Helicopter Service Debuts
- Magna International Posts Record Q2 Earnings per Share
- IIHS – Driver Death Rates and Vehicles That Kill other Drivers
- Stellantis Posts a Modest Q2 2026 Net Profit of €0.3 Billion
- Penske Automotive Group Posts Q2 2026 Earnings Decline
- Ford Motor Posts Q2 2026 Net Loss of $1.3B
- Magna to Supply Chery with 800V 2-Speed eDrive
- Bosch Fuel-Cell System Begins Testing in Madrid
- Stellantis Sells Free2move to a Private Equity Firm
- CAR on King Trump’s Tariff and Trade Policies
- Non-Binding ‘cellcentric’ Fuel Cell Agreement Moves Ahead
- Ford Motor Recalls ~566,000 Broncos for Wiring Harness Fires
- Autokiniton Workers in Milan, Michigan Vote to Join the UAW
- Financing Costs Ease a Tad But Payments Set July Record
- EPA Certifies Higher Estimated Range for 2027 Volvo EX60
Recent Comments
- Jeff Badman on Ford Motor Recalls 850,000 Vehicles for Sudden Stalling
- Magna International on Magna International Posts Q1 2026 EPS Loss of $0.04
- Council on Foreign Relations on Iran and Strait of Hormuz on AAA – Pump Gasoline Prices Still Soaring
- Autocrat on Stellantis Subordinated Perpetual Hybrid Bonds on Stellantis Posts Full Year 2025 Loss of €22.3B
- Michigan Governor Whitmer on Pew – Confidence in Trump Dips, Fewer Support His Policies
Archives
Meta
Tag Archives: Chris Sutton
EV Servicing – First Power CSI Satisfaction Drop in 28 Years
You can sell EVs, but you can’t service them to the customer’s satisfaction. That’s the bottom line of the results in the J.D. Power 2023 U.S. Customer Service Index (CSI) Study,SM released today. The growing volume of battery electric vehicles (BEVs) being serviced at dealerships is having a negative effect on overall customer service satisfaction, resulting in a year-over-year decline in score for the first time in 28 years. Satisfaction with the service experience declines 2 points to 846 (on a 1,000-point scale) in this year’s study. Continue reading
US Vehicle Sales Satisfaction Up Slightly in 2023
The lingering effects of the pandemic are gone, prompting improved customer satisfaction with the vehicle purchase process, according to the J.D. Power 2023 U.S. Sales Satisfaction Index (SSI) Study, SM released today.* Increasing new-vehicle inventory on dealers’ lots and accompanying … Continue reading →