-
Recent Posts
- Ford Bronco, Maverick Recalls for Front Suspension Failures
- Fires Park Outside! – Chrysler Pacifica Plug-In Hybrid EVs
- UAW Local 2093 Members Ratify New American Axle Contract
- Data Center Tax Abatements Threaten State Budgets and You
- Affordability – Used Vehicle Prices Hit Three Year High!
- Why Wars Are Costing Motorists So Much
- Mixed Results on Trump Auto Tariff, Policy Scorecards
- Striking UAW Reaches Tentative Agreement at American Axle
- Large Honda and Acura Recall Started for Suspension Failures
- Harley‑Davidson On-Shoring Motorcycle Production
- Vehicle Affordability – Price Increases Small as Incentives Grow
- Beware! Catalytic Converters are Pursued by Thieves
- Magna CEO Swamy Kotagiri Speaking on Decisions That Will Shape the Next Decade of Automotive Manufacturing
- First Look – Audi Tazio Nuvolari Hybrid Super Car
- Trump Thumped – U.S. Air Carriers Fuel Costs Climb 26%!
Recent Comments
- Magna International on Magna International Posts Q1 2026 EPS Loss of $0.04
- Council on Foreign Relations on Iran and Strait of Hormuz on AAA – Pump Gasoline Prices Still Soaring
- Autocrat on Stellantis Subordinated Perpetual Hybrid Bonds on Stellantis Posts Full Year 2025 Loss of €22.3B
- Michigan Governor Whitmer on Pew – Confidence in Trump Dips, Fewer Support His Policies
- Porsche Motorsport Daytona Victory on Daytona 24 Hours – Old and New Stars Getting Ready to Run
Archives
Meta
Tag Archives: Chris Sutton
EV Servicing – First Power CSI Satisfaction Drop in 28 Years
You can sell EVs, but you can’t service them to the customer’s satisfaction. That’s the bottom line of the results in the J.D. Power 2023 U.S. Customer Service Index (CSI) Study,SM released today. The growing volume of battery electric vehicles (BEVs) being serviced at dealerships is having a negative effect on overall customer service satisfaction, resulting in a year-over-year decline in score for the first time in 28 years. Satisfaction with the service experience declines 2 points to 846 (on a 1,000-point scale) in this year’s study. Continue reading
US Vehicle Sales Satisfaction Up Slightly in 2023
The lingering effects of the pandemic are gone, prompting improved customer satisfaction with the vehicle purchase process, according to the J.D. Power 2023 U.S. Sales Satisfaction Index (SSI) Study, SM released today.* Increasing new-vehicle inventory on dealers’ lots and accompanying … Continue reading →