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Recent Posts
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- Loss Making Survival Diet – VW Group Efficiency Quest
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- War Crimes – Trumpoline Prices Rising!
- Manheim Used Vehicle Value Index – Affordability Lurks?
- Honda Recalls ~326,000 Odysseys for Bad Rearview Cameras
- Regulatory Reform! CPSC Starts Mandatory eFiling for Imports
- Toyota – $3.6B Expansion at San Antonio Plant
- Ford and Lincoln Recalls For Bad Pedestrian Backup Warnings
- Ford Leads All Manufacturers in NHTSA Recalls
- CARB Adds $70M of Funding for Clean Off-Road Equipment
- Goodyear Blimp Returns to NYC for the Fourth of July
- BMW iX5 Electric Vehicle Debuts in Spartanburg SC
- Volvo Cars Q2 2026 Sales Drop ~6%
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- Council on Foreign Relations on Iran and Strait of Hormuz on AAA – Pump Gasoline Prices Still Soaring
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Tag Archives: Chris Sutton
EV Servicing – First Power CSI Satisfaction Drop in 28 Years
You can sell EVs, but you can’t service them to the customer’s satisfaction. That’s the bottom line of the results in the J.D. Power 2023 U.S. Customer Service Index (CSI) Study,SM released today. The growing volume of battery electric vehicles (BEVs) being serviced at dealerships is having a negative effect on overall customer service satisfaction, resulting in a year-over-year decline in score for the first time in 28 years. Satisfaction with the service experience declines 2 points to 846 (on a 1,000-point scale) in this year’s study. Continue reading
US Vehicle Sales Satisfaction Up Slightly in 2023
The lingering effects of the pandemic are gone, prompting improved customer satisfaction with the vehicle purchase process, according to the J.D. Power 2023 U.S. Sales Satisfaction Index (SSI) Study, SM released today.* Increasing new-vehicle inventory on dealers’ lots and accompanying … Continue reading →