-
Recent Posts
- Rising EV Sales Deepen Need for Charging Systems
- ACEA – EU November Car Sales Flat. Tesla Wilts
- Honda Aircraft Company Offers Performance Upgrade Package
- November 2025 UK Vehicle Production Plunges
- US New-Vehicle Sales Q4 Forecast Down in 2025. Year Up a Tad
- Toyota to Export U.S. Made Vehicles to Japan
- Nissan Claims to Kill Wireless Phone Charging Bugs
- Electrify America EV Charging Adds WS Development
- Q3 2025 Airline Profits in Trump Slump
- Honda Recalls 2025 CR-V Fuel Cell EVs
- Ford Motor Eliminates Model E in Profit Seeking About Face
- Wadda You Say? Personalized Sound at Nissan, Infiniti
- Bye Sauber – Hi Audi Revolut F1 Team
- Pre-Owned Vehicle Marketing – Stellantis, Cox Automotive
- Chinese Junk Watch Death Risk – Luyuan Youth ATVs
Recent Comments
- Magna on its Share Repurchase Plan in reference to on Magna Posts Solid Q3 2025 Earnings Gain
- Daniel Ricciardo Global Ford Racing Ambassador on Ford Performance Rebranded as Ford Racing
- Gen 3 2026 Nissan Leaf Less than $30,000? | AutoInformed on Milestones – Nissan Begins Assembly of 2013 LEAF EV in Tennessee
- ACSI – Customer Satisfaction with Autos Dropping | AutoInformed on New DOGE Scorecard Announced to Track Trump
- Cadillac Off-Roader – Elevated Velocity | AutoInformed on Annals of Marketing – Cadillac Opulent Velocity Concept EV
Archives
Meta
Get intelligent commentary on the automobile business and its economic and social effects. Stay informed with AutoInformed.
Little Changed – J.D. Power 2025 U.S. Sales Satisfaction Index
The J.D. Power 2025 U.S. Sales Satisfaction Index (SSI) StudySM released today notes that despite the market shifts, overall customer satisfaction with the vehicle purchase experience increased by 1 point this year to 802 (on a 1000-point scale).
“Satisfaction among buyers has been gradually improving over the years, including a modest increase in 2025 despite the added uncertainties that tariffs bring.” said Stewart Stropp, vice president of automotive retail at J.D. Power. “However, even in a challenging market, the fundamentals of satisfaction haven’t changed. Dealers who stay transparent during the deal, take time to educate buyers on their vehicle’s features, and maintain that connection after delivery are the ones poised to boost buyer satisfaction, ultimately leading to better customer retention and business growth.” Continue reading →