-
Recent Posts
- Trump-Flation Persists in Rising Trucking Costs
- Annals of Marketing – 2028 Honda CRVs are Hybrids Only
- GM Announces Two Michigan Solar Generation Facilities
- Bosch – Modular Heating, Cooling for All Engine Types
- Trump Thumped: Sales Slow. Record High New Vehicle Prices
- Loss of Brake Recalls – Cadillac LYRIQs, Chevrolet Blazer EVs
- Annals of Marketing – 2027 Chevrolet Silverado Pickup
- New $3 Billion Honda Plant in Ohio Announced
- U.S. Transportation Unemployment Tops U.S. Unemployment
- Toyota Motor Q2 FY 2027 Results – First Growth in Three Years!
- UAW Voters Persuasive in Trump Mid-Term Rout!
- Annals of Marketing – Dodge Returns to NASCAR
- Acura Begins U.S. Sales of NSX Reproduction Parts
- Lexus Recall for Instrument Panel Display Failures
- Audi to Build First American Plant in Georgia
Recent Comments
- Governor Whitmer Calls on U.S. Treasury to Reimburse Taxpayers for Tariff Costs on Michigan Governor Whitmer Against Trump Tariffs in WSJ
- Governor Gretchen Whitmer on Trump Mis-Administration – Record High Gas Prices Persist
- NHTSA on Steering Loss – Ford Recalls F-Series Trucks
- AAA on AAA – August 20 Gasoline Prices Highest Ever!
- Nissan Motor on Nissan Posts ¥77.9B Profit in Q1 of Japanese Fiscal Year
Archives
Meta
Tag Archives: csi
Customer Satisfaction Up at U.S. Dealer Service Departments
The CSI rankings are based on dealer service performance during the first three years of new-vehicle ownership, which typically represents the majority of the vehicle warranty period. After the warranty expires, dealerships traditionally have little chance of getting maintenance work as more than two thirds of customers then resort to independent repair shops and mass merchandiser tire, transmission, brake and muffler chains. Continue reading
Japanese Makes Take Top Three Spots in China Customer Satisfaction
The Japanese, led by Guangqi Honda, took the top three ratings in the 2012 China Customer Service Index. Honda – and its government-mandated local partner – was followed by Dongfeng Honda Automobile and GAC Toyota. Dongfeng took five out of the first ten spots in the latest quality survey. Continue reading
Posted in customer satisfaction, news analysis
Tagged auto informed, autoinformed.com, automotive news, china, csi, customer satisfaction, j.d power, Ken Zino
Leave a comment
Customer Satisfaction with Dealer Service Improves
It seems a shift in the type of work done is largely responsible for the gains. In 2012, 72% of vehicle owners indicate their latest dealer service visit was for maintenance rather than repair, an increase from 63% in 2011. Customer satisfaction with maintenance visits is typically higher than satisfaction with repair visits, since visits for routine maintenance tend to be less expensive and less time-consuming. Continue reading
