Tag Archives: elena ford

Elena Ford and William Clay Ford III in New Roles at Ford Motor

Posted on 12 September 2023 by Ken Zino

Ford also announced that Lisa Materazzo, previously Toyota’s top marketing executive in North America, is joining Ford as global chief marketing officer effective today, reporting to Ford President and CEO Jim Farley. At Toyota, Materazzo also held positions at Lexus and Scion. At Ford, Materazzo will lead advanced product planning and all marketing activities across Ford Blue, Ford Model e and Ford Pro. She will also oversee Ford Performance and Lincoln. Senior Marketing positions have experienced some churn at Ford recently. Continue reading →

Posted in customer satisfaction, marketing, milestones, people | Tagged , , , , , , , , , | Leave a comment

Ford Motor Expanding Home Pickup & Delivery

Posted on 9 September 2021 by Ken Zino

With more than 3,100 dealers in the U.S., Ford appears to be the only full line auto brand to offer Pickup & Delivery to millions of customers. Since March 2020, Ford says it has made ~100,000 Pickup & Delivery services in the U.S. The process requires  customers call their local dealer to schedule an appointment and request an at-home or at-work pickup. On the day of service, customers receive updates via phone, text or e-mail to keep them informed of their vehicle’s progress, and it’s delivered back as soon as the service is complete. Continue reading →

Posted in customer satisfaction, marketing | Tagged , , , , | Leave a comment

Elena Ford Named Chief Customer Experience Officer. John Savona to Head Ford North America Manufacturing

Posted on 15 October 2018 by Ken Zino

In this role, Elena Ford, 52, will report to Joe Hinrichs, Ford president, Global Operations. The realignment of customer experience under Global Operations will allow Elena Ford, 52, to work with Ford Customer Service Division and the Quality organization “to connect the design and implementation of a world-class customer experience system that connects the interactions between Ford and its customers around the world. In her role, she will continue to be closely integrated with the Sales and Marketing organization and global dealer network.” Continue reading →

Posted in auto news, customer satisfaction, people | Tagged , , , , , , , , , | Leave a comment

Ford Motor Promotes Family Member Elena Ford to Vice President

Posted on 15 February 2013 by Ken Zino

Ford Motor Company said that Elena Ford is elected a vice president and leader of the company’s new Global Dealer and Consumer Experience organization starting this March. Ford is the great-great granddaughter of Henry Ford and the granddaughter of Henry Ford II. Ford earned a bachelor’s degree in Business from New York University. Continue reading →

Posted in auto news, customer satisfaction, people | Tagged , , , , , | Leave a comment

Elena Ford Guilty of Driving While Intoxicated in Detroit Suburb

Posted on 21 April 2011 by Ken Zino

Elena Ford, 44, of Birmingham, MI and New York City told the judge “This is a complete embarrassment to my family, especially having my son in the car. “I embarrassed my friends and the people I work with,” she said. Continue reading →

Posted in auto news, people, safety | Tagged , , , , , , , , , , | Leave a comment