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EV Market Stays as Customer Satisfaction Leader
The 2024 Car Buyer Journey (CBJ) Study by Cox Automotive* published today shows record highs in new-car buyer satisfaction, driven by advancements in digital tools helping seamlessly integrate online and in-dealership activities. This seamless integration – an omnichannel buying experience in industry jargon – saves time, reduces repetition and ultimately improves satisfaction with the overall car-buying journey. The 2024 CBJ also highlights the growing satisfaction among electric vehicle (EV) buyers, who are once again leading the way in satisfaction during the car-buying process. Continue reading →