Tag Archives: air travel consumer report

Air Travel Consumer Report Shows Improvements in 2023

Posted on 2 February 2024 by Ken Zino

The US Department of Transportation (DOT) today released its Air Travel Consumer Report (ATCR)* on airline operational data compiled for the month of November 2023 for on-time performance, mishandled baggage, and mishandled wheelchairs and scooters. During 2023, DOT issued the largest fines on airlines in the history of the Office of Aviation Consumer Protection while helping return more than $3 billion in refunds to travelers since the start of the pandemic. Continue reading →

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Federal Regs Work as Airlines Cut Delays and Cancellations

Posted on 14 February 2012 by Ken Zino

It is a clear example of the effectiveness and the need for government regulation of industry since airline passengers were not treated fairly or getting reliable transportation until DOT put in place regulations with stiff fines to stop all too common abuses. Continue reading →

Posted in aviation, customer satisfaction, news, performance, transportation | Tagged , , , , , , , | 2 Comments