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Air Travel Consumer Report Shows Improvements in 2023
The US Department of Transportation (DOT) today released its Air Travel Consumer Report (ATCR)* on airline operational data compiled for the month of November 2023 for on-time performance, mishandled baggage, and mishandled wheelchairs and scooters. During 2023, DOT issued the largest fines on airlines in the history of the Office of Aviation Consumer Protection while helping return more than $3 billion in refunds to travelers since the start of the pandemic. Continue reading →