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Recent Posts
- Pew – Confidence in Trump Dips, Fewer Support His Policies
- IndyCar – Freedom 250 Grand Prix at Washington National Mall
- Brr Frozen January U.S. Auto Sales
- GM to Layoff 500 Employees at Oshawa Assembly
- GM Spending $30M at Fairfax to Flex EV and ICE Making
- First Look – Genesis X Skorpio Concept
- Porsche Head of Design – Sühlmann Succeeds Mauer
- GM Posts 2025 Net of $12.7B on $185B Revenue
- EVs Outsell Internal Combustion Vehicles in EU!
- Volvo Car Financial Services Extends BoA Deal
- Tesla, Toyota Top Power 2026 U.S. ALG Residual Value Awards
- Fire Risk – Ford Recalls Escape, Explorer, Focus, MKC Models
- Pessimism on the Economy – A Pox on Both Parties
- Nissan Sells South African Plants to Chery SA
- January 2026 U.S. Auto Sales Forecast Down
Recent Comments
- Porsche Motorsport Daytona Victory on Daytona 24 Hours – Old and New Stars Getting Ready to Run
- UAW Ford Department Director VP Laura Dickerson on Trump's Ford Plant Visit on Whitmer Stands in Stark Contrast to Trump at Detroit Auto Show
- Ken Zino on Ford Fuel Injector Leak Recall Now at ~694,000
- Laverne Oliver on Ford Fuel Injector Leak Recall Now at ~694,000
- Magna on its Share Repurchase Plan in reference to on Magna Posts Solid Q3 2025 Earnings Gain
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Tag Archives: Chris Sutton
EV Servicing – First Power CSI Satisfaction Drop in 28 Years
You can sell EVs, but you can’t service them to the customer’s satisfaction. That’s the bottom line of the results in the J.D. Power 2023 U.S. Customer Service Index (CSI) Study,SM released today. The growing volume of battery electric vehicles (BEVs) being serviced at dealerships is having a negative effect on overall customer service satisfaction, resulting in a year-over-year decline in score for the first time in 28 years. Satisfaction with the service experience declines 2 points to 846 (on a 1,000-point scale) in this year’s study. Continue reading
US Vehicle Sales Satisfaction Up Slightly in 2023
The lingering effects of the pandemic are gone, prompting improved customer satisfaction with the vehicle purchase process, according to the J.D. Power 2023 U.S. Sales Satisfaction Index (SSI) Study, SM released today.* Increasing new-vehicle inventory on dealers’ lots and accompanying … Continue reading →