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Tag Archives: Office of Aviation Consumer Protection
Air Travel Shows Improvement After DOT Scrutiny, Fines
The release of air travel service complaint data in the ATCR has been delayed primarily because of the continued high volume of complaints against airlines and ticket agents received by the Office of Aviation Consumer Protection (OACP) and the time needed to review and process these consumer complaints. In AutoInformed’s view airlines encourage the use of automobiles.* Continue reading
Posted in aviation, customer satisfaction, news analysis, transportation
Tagged auto industry commentary, autoinformed.com, automotive blog, Automotive news and analysis, DOT Secretary Buttigieg, Ken Zino, October 2023 Air Travel Consumer Report, Office of Aviation Consumer Protection, President Biden, US Department of Transportation
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Air Travel Consumer Report Shows Improvements in 2023
The US Department of Transportation (DOT) today released its Air Travel Consumer Report (ATCR)* on airline operational data compiled for the month of November 2023 for on-time performance, mishandled baggage, and mishandled wheelchairs and scooters. During 2023, DOT issued the largest fines on airlines in the history of the Office of Aviation Consumer Protection while helping return more than $3 billion in refunds to travelers since the start of the pandemic. Continue reading →