-
Recent Posts
- Honda Recalls 2025 CR-V Fuel Cell EVs
- Ford Motor Eliminates Model E in Profit Seeking About Face
- Wadda You Say? Personalized Sound at Nissan, Infiniti
- Bye Sauber – Hi Audi Revolut F1 Team
- Pre-Owned Vehicle Marketing – Stellantis, Cox Automotive
- Chinese Junk Watch Death Risk – Luyuan Youth ATVs
- ICE Vehicle Mobile Apps – Wide Satisfaction Differences
- Sports Betting Tax Revenues Soaring
- IndyCar Cheating – New Independent Officiating for 2026 Series
- Ford Expands Mustang Cup USA Series in 2026
- GM Canada Leadership Change – Jack Uppal new President
- Toyota Enhances Arizona Proving Ground
- Happy Nightmare! Holiday Travel to Set New Record
- First Look – $34,995 Subaru Uncharted EV
- Stellantis and Bolt Partner on Driverless Mobility
Recent Comments
- Magna on its Share Repurchase Plan in reference to on Magna Posts Solid Q3 2025 Earnings Gain
- Daniel Ricciardo Global Ford Racing Ambassador on Ford Performance Rebranded as Ford Racing
- Gen 3 2026 Nissan Leaf Less than $30,000? | AutoInformed on Milestones – Nissan Begins Assembly of 2013 LEAF EV in Tennessee
- ACSI – Customer Satisfaction with Autos Dropping | AutoInformed on New DOGE Scorecard Announced to Track Trump
- Cadillac Off-Roader – Elevated Velocity | AutoInformed on Annals of Marketing – Cadillac Opulent Velocity Concept EV
Archives
Meta
Tag Archives: ssi
US Vehicle Sales Satisfaction Up Slightly in 2023
The lingering effects of the pandemic are gone, prompting improved customer satisfaction with the vehicle purchase process, according to the J.D. Power 2023 U.S. Sales Satisfaction Index (SSI) Study, SM released today.* Increasing new-vehicle inventory on dealers’ lots and accompanying … Continue reading
Lexus and Mini Lead in New U.S. Sales Satisfaction Survey
Whether it is possible to draw meaningful conclusions from closely ranked sales satisfaction numbers remains an open question among industry marketing executives and observers. Power maintains, not without considerable economic self-interest, that its study is a “comprehensive analysis” of the new-vehicle purchase experience. Continue reading
China Sales Satisfaction Down. Audi, Nissan, Hyundai Lead
There is a decline in customer satisfaction in China as experienced salespeople are in short supply as auto dealerships continue to expand. Coupled with the slow down in Chinese vehicle sales this year, there is a “notable deterioration” in overall sales satisfaction among new-vehicle owners in China. Continue reading
Posted in auto news, awards, customer satisfaction, marketing, news analysis, people, results, shows and events
Tagged auto informed, autoinformed.com, automotive news, china, customer satisfaction, j.d power, J.D. Power Asia Pacific 2012 China Sales Satisfaction Index, Ken Zino, Sales Satisfaaction Index, ssi
Leave a comment
Little Changed – J.D. Power 2025 U.S. Sales Satisfaction Index
The J.D. Power 2025 U.S. Sales Satisfaction Index (SSI) StudySM released today notes that despite the market shifts, overall customer satisfaction with the vehicle purchase experience increased by 1 point this year to 802 (on a 1000-point scale).
“Satisfaction among buyers has been gradually improving over the years, including a modest increase in 2025 despite the added uncertainties that tariffs bring.” said Stewart Stropp, vice president of automotive retail at J.D. Power. “However, even in a challenging market, the fundamentals of satisfaction haven’t changed. Dealers who stay transparent during the deal, take time to educate buyers on their vehicle’s features, and maintain that connection after delivery are the ones poised to boost buyer satisfaction, ultimately leading to better customer retention and business growth.” Continue reading →