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Tag Archives: baggage fees
Volaris Fined by DOT for Failing to Disclose Baggage Fees
The U.S. Department of Transportation today assessed a fine of $130,000 against the Mexican airline Volaris for failing to inform consumers that they may have to pay baggage fees when buying a ticket on the carrier. This is the first penalty assessed for a violation of the provisions of the Department’s new aviation consumer rule that took effect this past January. Continue reading
Posted in aviation, customer satisfaction, news
Tagged airlines, auto informed, autoinformed.com, automotive news, baggage fees, dot, Ken Zino, volaris
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Airlines Profitable as Passenger Fees Continue to Rise
As part of their third-quarter revenue, the airlines collected almost a billion dollars – $898 million – in baggage fees and $603 million from reservation change fees from July to September 2011. Baggage fees and reservation change fees are the only ancillary fees paid by passengers that are reported to BTS as separate items. Other fees, such as revenue from seating assignments and on-board sales of food, beverages, pillows, blankets, and entertainment are reported in a different category with other items and cannot be identified separately. Continue reading
Tougher DOT Airline Regulations Take Effect This Week
In addition, airlines will be required to promptly notify passengers of flight delays of over 30 minutes, as well as flight cancellations and diversions, and they will generally be prohibited from increasing the price of passengers’ ticket after it is bought. Continue reading
