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The latest Harris Poll that measures how the public perceives twenty-two of the nation’s largest industries shows huge shifts during the last two years. The biggest changes since 2009, when the survey was last conducted, are a huge improvement in the auto industry reputation as measured by the number of people who think that the auto industry is doing a good job of serving consumers, while there is also a “very large increase” in those who think the airline industry is doing a bad job. Continue reading →