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J.D. Power – Vehicle Dependability Down Again
Owners are experiencing lower levels of vehicle dependability after three years, according to the J.D. Power 2024 U.S. Vehicle Dependability StudySM released today. The large number of tech-ache problems owners face indicate a decline in long-term vehicle dependability, with increased levels of problems reported for nearly two-thirds of brands in the study. The industry average has increased 4 problems per 100 vehicles (PP100) year-over-year to 190 PP100 from 2023. The rate at which problems have increased between 90 days and three years of ownership has increased to 17%, up 5 percentage points from 12% in 2023.
“Historically, VDS model results mirror the results of the respective model year in the J.D. Power Initial Quality Study, so a deterioration of vehicle dependability is unusual,” said Frank Hanley, senior director of auto benchmarking at J.D. Power. Continue reading →