Owners are experiencing lower levels of vehicle dependability after three years, according to the J.D. Power 2024 U.S. Vehicle Dependability StudySM released today. The large number of tech-ache problems owners face indicate a decline in long-term vehicle dependability, with increased levels of problems reported for nearly two-thirds of brands in the study. The industry average has increased 4 problems per 100 vehicles (PP100) year-over-year to 190 PP100 from 2023. The rate at which problems have increased between 90 days and three years of ownership has increased to 17%, up 5 percentage points from 12% in 2023.
“Historically, VDS model results mirror the results of the respective model year in the J.D. Power Initial Quality Study, so a deterioration of vehicle dependability is unusual,” said Frank Hanley, senior director of auto benchmarking at J.D. Power.
“This can likely be attributed to the tumultuous time during which these vehicles were built, and owners are keeping their vehicles for much longer. In fact, the average age of vehicles on American roads today is approximately 12 years, which underscores the importance of building a vehicle designed to stand the test of time. Automakers must ensure new vehicle technology introduced today will still meet the customer’s needs years down the road,” Hanley observed. (AutoInformed: Fasten Your Safety Belt – Quality Problems at Record High; APEAL Study of New Vehicle Owner Satisfaction Down Again )
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The J.D. Power 2024 U.S. Vehicle Dependability StudySM, now in its 35th year, covers 184 specific areas across nine major vehicle problem categories: climate; driving assistance; driving experience; exterior; features/controls/displays; infotainment; interior; powertrain; and seats.
Toyota Motor Corporation won the most segment awards at nine, which is the most received by any automaker since 2017 when Toyota Motor received ten awards. The top brands showing the greatest improvement in the number of problems are Porsche (33 PP100 improvement), Mercedes-Benz (22 PP100 improvement), and Toyota (21 PP100 improvement).
Key Findings and Observations of the 2024 Study
- Infotainment systems continue to trouble owners: As vehicles roll off the assembly line with increasingly more technology, it is not unexpected that the most problematic vehicle category is infotainment (49.1 PP100). This is nearly twice as many problems as the next-highest category, which is exterior. Among infotainment issues, Android Auto and Apple CarPlay connectivity (6.3 PP100) is the top problem, followed by built-in voice recognition (6.1 PP100).
- Annoyance with driver assistance alerts increases over time: The number of driver assistance system alert problems has increased between the 90-day ownership period and the three-year ownership period. “Many would think that after three years, owners would become used to the alerts on their vehicle,” Hanley said. “However, that is not the case. Increased problem levels are experienced across multiple driver assistance features including, but not limited to, lane departure warning/lane keeping assistance and forward collision warning/automatic emergency braking.”
- Electrified vehicles more problematic than others: Owners of battery electric vehicles (BEVs) and plug-in hybrid electric vehicles (PHEVs) experience more problems than owners of gas-powered and hybrid vehicles. BEVs are most troublesome (256 PP100), followed by PHEVs (216 PP100). Hybrids (191 PP100) and gasoline vehicles (187 PP100) are significantly better. At three years of ownership, tires are a sore spot for BEVs, with 39% of owners saying they replaced tires in the past 12 months, 19 percentage points higher than owners of gas-powered vehicles.
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J.D. Power – Vehicle Dependability Down Again
Owners are experiencing lower levels of vehicle dependability after three years, according to the J.D. Power 2024 U.S. Vehicle Dependability StudySM released today. The large number of tech-ache problems owners face indicate a decline in long-term vehicle dependability, with increased levels of problems reported for nearly two-thirds of brands in the study. The industry average has increased 4 problems per 100 vehicles (PP100) year-over-year to 190 PP100 from 2023. The rate at which problems have increased between 90 days and three years of ownership has increased to 17%, up 5 percentage points from 12% in 2023.
“Historically, VDS model results mirror the results of the respective model year in the J.D. Power Initial Quality Study, so a deterioration of vehicle dependability is unusual,” said Frank Hanley, senior director of auto benchmarking at J.D. Power.
“This can likely be attributed to the tumultuous time during which these vehicles were built, and owners are keeping their vehicles for much longer. In fact, the average age of vehicles on American roads today is approximately 12 years, which underscores the importance of building a vehicle designed to stand the test of time. Automakers must ensure new vehicle technology introduced today will still meet the customer’s needs years down the road,” Hanley observed. (AutoInformed: Fasten Your Safety Belt – Quality Problems at Record High; APEAL Study of New Vehicle Owner Satisfaction Down Again )
Click to enlarge.
The J.D. Power 2024 U.S. Vehicle Dependability StudySM, now in its 35th year, covers 184 specific areas across nine major vehicle problem categories: climate; driving assistance; driving experience; exterior; features/controls/displays; infotainment; interior; powertrain; and seats.
Toyota Motor Corporation won the most segment awards at nine, which is the most received by any automaker since 2017 when Toyota Motor received ten awards. The top brands showing the greatest improvement in the number of problems are Porsche (33 PP100 improvement), Mercedes-Benz (22 PP100 improvement), and Toyota (21 PP100 improvement).
Key Findings and Observations of the 2024 Study
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