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Category Archives: customer satisfaction
Ferrari Recalls 812 Superfast for Rear Glass Blowouts
Ferrari ultimately determined that the problem of the component could entail the full detachment of the rear window from the vehicle, thereby potentially creating a road hazard and increasing the safety-risk of a crash for following traffic. Continue reading
ZF Seatbelt Retractor Recall Bites Corvette, Jeep, Ram
The safety defect appeared at GM during barrier testing of a 2023 model year Corvette. GM worked with ZF to analyze the root cause of the retractor failure, including teardowns, computer analysis, and CAE simulations. That analysis showed that the retractor failure was caused by the locking mechanism not being properly engaged. The same part is used on current production models. Continue reading
Covid Casualties – U.S. and China Images Declining
Few in the countries surveyed have confidence in the leader of either the U.S. or China, and many are critical of how both countries have handled the coronavirus outbreak. On most measures included in the survey, people are even more critical of the U.S. than of China. However more still have favorable opinions of the U.S. Continue reading
Governors Cuomo, Whitmer Call for Investigation Into Trump Administration’s Politicization of Pandemic Response
“It is an inarguable fact that the United States has had the worst response to the COVID-19 virus of any nation in the world. Nearly 7 million Americans have tested positive for the virus, and more than 200,000 Americans have been killed by it — both more than any other country. The unprecedented and unacceptable scale of this tragedy is the direct result of President Trump and the federal government’s deceit, political self-dealing, and incompetence, they said. This in effect echoes the “we hold these truths to be self-evident” language of Thomas Jefferson who despised despots who ruled for their own personal gains. Continue reading
Auto Shoppers Dumping Dealers for Online Buying
During the COVID-19 pandemic, 65% of automotive shoppers’ decision to purchase a vehicle was affected and 40% of shoppers delayed making a new vehicle purchase. As a result, more buyers are now willing to purchase their vehicles online instead of at a dealership. Continue reading
Multi Problems with Automotive Multi-Media
“The majority of frequently occurring problems with multimedia and infotainment systems are design-related issues, many of which could be addressed through software updates to work out the bugs,” claimed Brent Gruber, senior director of global automotive quality at the J.D. Power consultancy. Continue reading
Covid: Census Says Construction Better Off, More Optimistic Than Other Small Businesses
“These companies of one to 499 employees provided important new insights into the effects of the pandemic,” said Jane A. Callen of the Census Bureau. It doesn’t appear to have anything to do with the Trump Administration’s voter suppression efforts that us Federal Agencies such as Census to subvert our democracy. Continue reading
Software – 2020 Corvette Recall for Trunk Release Failure
GM engineers determined that, under certain conditions, the voltage generated by the button is insufficient to wake the vehicle from sleep mode, rendering the button inoperative while the vehicle is in that mode. Continue reading
Posted in customer satisfaction, quality, safety
Tagged auto industry commentary, autoinformed, autoinformed.com, corvette recalls, FMVSS 401, Ken Zino, nhtsa
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Chinese Junk Watch – Intertex Recalls Blowers For Fires
Each blower has convenience outlets on the side of the unit to allow the blowers to be “daisy chained” (several blowers plugged together in series) or other devices to be plugged in. Continue reading
Most Say COVID Restrictions Nixed Too Quickly
As a growing number of states struggle with a drastic rise in corona virus cases, 69% of Americans say their greater concern is that state governments have been lifting restrictions on public activity too quickly. Continue reading
Vehicle Love is Blind in Latest APEAL Study
The so-called APEAL Study Power contends measures an owner’s “emotional attachment to their new vehicle and in what areas that vehicle may not be delivering on all the positive experiences that were hoped for.” (Automotive Performance, Execution and Layout Study) Continue reading
Ford Motor – Three More Safety Recalls in N.A.
It’s the latest example of how electronics can be adversely affected by poor designs that wreak havoc on customer satisfaction. Continue reading
Posted in customer satisfaction, quality, recalls, safety
Tagged auto industry commentary, autoinformed, autoinformed.com, ford recalls, Ken Zino, nhtsa
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Census Bureau on Trump Economy
The Census Numbers are grim on the economy and its effects on voters. Continue reading
Chinese Junk Watch – Cub Scout Pins Recalled for Lead
The pin’s face and shaft contain levels of lead that exceed the federal lead content ban. Lead is toxic if ingested by young children and can cause adverse health issues. Continue reading
Covid – Drastic Changes to Commuting Have Slight Effect on Feelings about EVs and Self-Driving Technologies?
While the ongoing Covid plague has drastically changed American lives, what’s not new is that Inexperience and Lack of Knowledge Remain Barriers for Acceptance of EVs and Self-Driving Technologies. Nonetheless, automakers are investing heavily in electrification and self-driving technology despite an absence of substantive consumer interest in either. Continue reading →