Ford Motor Company (NYSE: F) is recalling ~50,000 2020-2023 Explorer, Lincoln Aviator, and 2020-2022 Lincoln Corsair vehicles previously repaired incorrectly under NHTSA recall number 23V342. The video output may fail, preventing the rearview camera image from displaying. [Ford is also recalling 2021-2022 Edge vehicles, 2025 Escape SUVs previously repaired incorrectly under NHTSA recall number 22V151. A software error may cause the rearview camera to display a blank or distorted image when the vehicle is in reverse. Ford’s number for these recalls is 25S28 – AutoCrat.]
“According to Ford’s records certain 2020 – 2023 model year Ford Explorer, 2020 -2023 Lincoln Aviator, and 2020 – 2022 Lincoln Corsair vehicles did not have the remedy for Safety Recall 23S23 / 23V342 installed correctly but were recorded as having the repair successfully completed. Because the correct software update remedy may not be installed on the vehicle, the underlying condition specified in Safety Recall 23S23 / 23V342 may still exist, and customers may intermittently experience either a rear camera blue image or a full blue or black image on the SYNC screen when the vehicle is placed in reverse, or when the 360-degree view is selected and available during low- speed operation,” Ford said in the required safety defect recall filing made public this morning by the National Highway Traffic Safety Administration.
Chronology of Errors
- On 26 November 2024, an issue pertaining to incomplete software recall remedies was brought to Ford’s Critical Concern Group (CCRG) for review. This issue was initially identified in a Quality Office forum, where an audit was requested for software part numbers applied to vehicles remedied under a sample of field service actions (FSAs). Initial review of three FSAs revealed insufficient data to confirm correct software application across all FSAs using the FDRS service tool. Further investigation was deemed necessary.
- In December 2024, a cross-functional team was formed to audit all software FSAs that used the FDRS service tool, with its first focus being on safety and compliance FSAs. Templates were created to track software lineage part numbers.
- On 19 December 2024, Ford informed NHTSA of this concern — the service tool data confirmed that the software state on the service tool at the time of installation matches the FSA software release for most vehicles. However, there are vehicles that do not have a match between the software state on the service tool and the FSA software release. Ford discussed with NHTSA its plan to address the mismatched vehicles.
- In January 2025, the cross-functional team created database records to store all software lineage part numbers for previously launched FSAs. The team then began auditing the current software level for every VIN repaired under several previously launched FSAs.
- On 27 February 2025, the cross-functional team completed the audit of 23S23 and brought the results to Ford’s CCRG for review, concluding that 85.7% of the repairs conducted under 23S23 had the correct software installed. The team identified the specific vehicles that were recorded as receiving the remedy but have software that does not remedy the safety defect.
- On 7 March 7 2025, Ford’s Field Review Committee reviewed the concern and approved a field action Ford is not aware of any reports of accident or injury related to this Back Over Prevention safety defect.
Dealers will update the Image Processing Module software, free of charge as required by lifesaving U.S. safety regulations. Owner notification letters are not expected to be mailed until 24 April 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 25S27. Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 or go to nhtsa.gov about NHTSA safety defect recall 25V159 or 25V-159,
Ford Motor Recalls another Previous Recall
Ford Motor Company (NYSE: F) is recalling ~50,000 2020-2023 Explorer, Lincoln Aviator, and 2020-2022 Lincoln Corsair vehicles previously repaired incorrectly under NHTSA recall number 23V342. The video output may fail, preventing the rearview camera image from displaying. [Ford is also recalling 2021-2022 Edge vehicles, 2025 Escape SUVs previously repaired incorrectly under NHTSA recall number 22V151. A software error may cause the rearview camera to display a blank or distorted image when the vehicle is in reverse. Ford’s number for these recalls is 25S28 – AutoCrat.]
“According to Ford’s records certain 2020 – 2023 model year Ford Explorer, 2020 -2023 Lincoln Aviator, and 2020 – 2022 Lincoln Corsair vehicles did not have the remedy for Safety Recall 23S23 / 23V342 installed correctly but were recorded as having the repair successfully completed. Because the correct software update remedy may not be installed on the vehicle, the underlying condition specified in Safety Recall 23S23 / 23V342 may still exist, and customers may intermittently experience either a rear camera blue image or a full blue or black image on the SYNC screen when the vehicle is placed in reverse, or when the 360-degree view is selected and available during low- speed operation,” Ford said in the required safety defect recall filing made public this morning by the National Highway Traffic Safety Administration.
Chronology of Errors
Dealers will update the Image Processing Module software, free of charge as required by lifesaving U.S. safety regulations. Owner notification letters are not expected to be mailed until 24 April 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 25S27. Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 or go to nhtsa.gov about NHTSA safety defect recall 25V159 or 25V-159,