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Category Archives: quality
Honda Recalls 2006-14 Ridgeline Pickups for Fuel Tank Failures
As of June 9, 2022, Honda has received five customer complaints from the U.S. market between November 2016 through November 2021, and no reports of fires or injuries related to this issue. The driver may hear noises from the fuel tank and/or fuel tank mounting bands impacting the undercarriage area. Continue reading
Posted in customer satisfaction, quality, recalls
Tagged auto industry commentary, autoinformed.com, Ken Zino, Ridgeline Pickups
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Ford Motor Recalls 2.9 Million Vehicles for Rollaways
Ford Motor Company is recalling more than 2.9 million 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The Hilex-supplied bushing that attaches the shifter cable to the transmission may degrade or detach causing unexpected rollaways. This is an expansion of previous recalls that were based on customer complaints to NHTSA.* Continue reading
Posted in customer satisfaction, quality, recalls, safety
Tagged auto industry commentary, autoinformed.com, Ford Motor recalls, Ken Zino, nhtsa
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Too Darn Hot – Ford Mustang Mach-E Recall
On recalled Mustangs, Direct Current (“DC”) fast charging and repeated-wide open accelerator pedal movements can cause the high voltage battery main contactors to overheat. This overheating can lead to arcing and deformation of the electrical contact surfaces, which can result in an electric relay switch remaining open or a relay switch that welds closed from heat. Ford has not thus far issued instructions to stop driving vehicles under this safety recall? Continue reading
Posted in customer satisfaction, quality, recalls
Tagged auto industry commentary, autoinformed.com, Cuautitlan, ford recalls, Ken Zino, nhtsa, NHTSA 22V-412
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NHTSA – Hyundai and Kia Recalls for Rollaways
A software error in the Shifter Control Unit (SCU) may disengage the parking mechanism, which can allow the vehicle to rollaway. NHTSA recalls: Hyundai 22V324000 and Kia 22V322000. Continue reading
Ford Recalls Explorer, Super-Duty F-Series for Safety Defects
Ford Motor is recalling 2020-2021 Explorer Police FHEV, Explorer Police 3.3L, and 2020-2022 Explorer 2.3L RWD, 3.0L PHEV, 3.3 L FHEV, and 3.0L ST gasoline vehicles because the rear-axle horizontal mounting bolt may fracture and cause the driveshaft to disconnect.
In another recall, Ford is recalling 2020 Super Duty F-250, F-350, F-450, and F-550 vehicles equipped with 6.7L diesel engines. A washer within the vehicle’s transmission can disintegrate, causing metallic debris to become lodged in the ‘Park’ mechanism. Debris lodged within the ‘Park’ mechanism may prevent the vehicle from achieving or holding ‘Park,’ increasing the risk of a vehicle roll-away and a crash.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov. Continue reading
Ford Recalls F-150 Pickups for Sudden Shifting into Neutral
Ford Motor Company (NYSE:F) is recalling 47,084 model year 2021 F-150 vehicles for shifting into neutral without warning. Affected vehicles are equipped with 3.5L GTDI, 2.7L and 5.0L engines, 10R80 transmissions and not equipped with Auto Start-Stop technology built between … Continue reading
Chinese Junk Watch: Walmart’s Dimensions Bluetooth Speaker Helmets
The helmets are black with black straps and a black buckle. The white label on the inside of the helmet contains the Item # ACTGEAR-238BTS in the bottom left corner. Consumers should immediately stop using the recalled helmets and contact Sakar for instructions on receiving a free replacement helmet. Continue reading
Ford Motor Recalls 160,000 F-150 Pickups for Bad Wipers
The front windshield wiper motor made by Trico in Mexico may become inoperative, causing the wipers to fail. An inoperative wiper motor has the potential for reduced visibility or loss of visibility, increasing the risk of a crash. In the require NHTSA filing Ford said, “The primary causal factors that led to inoperative or poorly performing wipers were poor quality motor brush plate spot welding, insufficient motor magnet adhesive being applied, and insufficient motor nut assembly torque. Continue reading
Posted in customer satisfaction, quality, recalls
Tagged auto industry commentary, autoinformed.com, F-150 Pickup recalls, Ken Zino, nhtsa
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NHTSA – Consumer Alert for Pacifica Plug-In Hybrid Fires
The potentially affected van production began on August 12, 2016, when production of Chrysler Pacifica PHEVs began, and ended on August 7, 2018, when 2018 MY production ended. The suspect population was determined using vehicle manufacturing records. Similar vehicles not included in this recall are not PHEVs or were built after the suspect vehicle production period. Continue reading
Korean Brands Top 2022 J.D. Power Vehicle Dependability Study
“Some automakers are performing much better than others at preventing problems from occurring. These problems include the vehicle’s mechanicals, exterior and interior – but also infotainment systems, driver assistance systems and all the other electronic systems in today’s vehicles,” said David Amodeo, director of global automotive at J.D. Power. Continue reading
NHTSA Issues Consumer Alert on Hyundai, Kia Fires
“Although the cause remains unknown, the manufacturers believe an electrical component in the anti-lock brake system may experience an internal electrical short circuit that could increase the risk of fire both while the vehicle is being driven or parked,” NHTSA said. Continue reading
RAM – OE Firestone Truck Tires Recalled for Belt Separation
These tires were imported by Bridgestone Americas Tire Operations, LLC (BATO). BATO supplied the tires to Stellantis as original equipment for installation on 2021-2022 RAM 2500 and RAM 3500 vehicles. BATO also supplied these tires to retailers for sale in the replacement market. Affected tires were produced at a single plant from May 2, 2021 through May 8, 202. Affected tires can be differentiated from non-affected tires by the unique combination of brand, tire line, size, and DOT code. Continue reading
Nissan Recalling 690,000 Rogue SUVs for Fires
In affected Rogues, if water and salt collect in the driver’s side foot well, it may wick up the dash side harness tape and enter the connector. If the connector becomes corroded, electrical current may continue to flow between the connector terminals, potentially causing the driver’s power seat or power window to become inoperative, AWD warning light illumination, battery discharge, and/or thermal damage to the connector. In the worst-case condition, a fire can occur. Continue reading
Posted in customer satisfaction, quality, recalls
Tagged auto industry commentary, autoinformed.com, Ken Zino, nhtsa, Nissan Rogue Safety Recalls
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Bad Airbags – Kia Recalls 411,000 Model Year 2017-19 Vehicles
In the required filing with the National Highway Traffic Safety Administration, Kia claimed that “variances in the manufacturing of the ACU” can cause contact between the ACU cover and the Electrically Erasable Programmable Read-Only Memory (EEPROM) chip on the ACU’s Printed Circuit Board (PCB) and cause damage to the EEPROM’s soldering joints resulting in an open circuit. Continue reading
Posted in customer satisfaction, quality, recalls
Tagged auto industry commentary, autoinformed.com, Forte, Forte Koup, Ken Zino, kia recalls, nhtsa, Sedona, Soul, Soul EV
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Vehicle Quality Flaws at 36-Year Record High
Initial vehicle quality drastically declined setting a record, according to the J.D. Power 2022 U.S. Initial Quality StudySM (IQS)*. The disruptions caused by the pandemic: supply chain issues, record-high vehicle prices and personnel dislocations, contributed to quality woes. Compared with … Continue reading →