Tag Archives: Brent Gruber

Electric Vehicle Experience Home Charging Study Released

Posted on 26 March 2026 by Ken Zino

“While users of more advanced features on Level 2 systems do encounter more problems due to things like Wi-Fi and mobile app connectivity issues, their overall satisfaction levels are so much higher because they are scheduling charge times, monitoring results and engaging more actively in getting the most out of the home charging experience,” said Gruber. Continue reading →

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EV Owner Satisfaction at New High Amid Sales Slump

Posted on 18 February 2026 by Ken Zino

The JD Power 2026 U.S. Electric Vehicle Experience (EVX) Ownership Study,SM released today, notes that overall satisfaction among current battery electric vehicle (BEV) owners is at its highest level since the study’s inception in 2021. “Notably, nearly all owners of new BEVs (96%) say they would consider purchasing or leasing another BEV for their next vehicle,” J.D. Power said in a release. Continue reading →

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EV Infrastructure Better J.D. Power Says

Posted on 13 August 2025 by Ken Zino

In the face of Trump chaos and continued uncertainty surrounding National Electric Vehicle Infrastructure (NEVI) funding, the electric vehicle (EV) public charging industry is showing strong signs of resilience and progress, according to the J.D. Power 2025 U.S. Electric Vehicle Experience (EVX) Public Charging StudySM released today. Non-charging visits at public EV chargers [when the driver visited a charger but was unable to charge their vehicle] are at their lowest level in four years. Continue reading →

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Demand for Electric Vehicles in U.S. Stable

Posted on 15 May 2025 by Ken Zino

Consumer demand for electric vehicles (EVs) has remained stable, according to the J.D. Power 2025 U.S. Electric Vehicle Consideration (EVC) Study,SM released today.* The study shows that 24% of vehicle shoppers say they are “very likely” to consider purchasing an EV and 35% say they are “somewhat likely,” both of which remain unchanged from a year ago. Continue reading →

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EV Satisfaction Improves But Trump Chaos Looms

Posted on 27 February 2025 by Ken Zino

“The elimination of EV tax incentives and public charging funding has the potential to affect two critical barriers to EV adoption: public charging availability and vehicle prices,” said Brent Gruber, executive director of the EV practice at J.D. Power. “This temporary slowdown in market share growth for EVs creates a unique challenge for the industry as manufacturers forge ahead with new vehicle introductions. The EV market will be faced with expanded product offerings and flat share, creating increased competition.” Continue reading →

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Home EV Charging More Satisfying Than Public Charging

Posted on 26 March 2024 by Ken Zino

Home charging offers a much more satisfying experience for electric vehicle owners when compared with public charging, according to the J.D. Power 2024 U.S. Electric Vehicle Experience (EVX) Home Charging StudySM, released today. Thus the EV experience is similar to bathroom satisfaction in AutoInformed’s view. Continue reading →

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Public Charging Issues Could Hurt EV Growth

Posted on 17 August 2023 by Ken Zino

“Though purported to be the wave of the future, satisfaction with DC (direct current) fast chargers has declined even further, dropping 20 points to 654 on a 1000-point scale. More troubling is that satisfaction in both charging station segments has declined in nearly every attribute measured in the study. Since consumer skepticism regarding public charging availability is the primary reason vehicle shoppers reject EVs, this performance could prove to be a further hindrance to EV acceptance,” Power said. Continue reading →

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Higher US Electricity Rates Lowers EV Charging Satisfaction

Posted on 16 March 2023 by Ken Zino

“Whether you’re an automaker, dealer or utility company participating in the EV ecosystem, improving the EV owner experience with respect to home charging should be a common goal shared by all,” said Brent Gruber, executive director of the EV practice at J.D. Power. Continue reading →

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Success Threatens EVs as Public Charging Lacks Juice

Posted on 17 August 2022 by Ken Zino

“Public charging continues to provide challenges to overall EV adoption and current EV owners alike,” said Brent Gruber, executive director of global automotive at J.D. Power. “Not only is the availability of public charging still an obstacle, but EV owners continue to be faced with charging station equipment that is inoperable. The National Electric Vehicle Infrastructure (NEVI) Formula Program promises to provide funds to states for building out their EV public charging infrastructure.” Continue reading →

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