Tag Archives: Violet Allmandinger

ICE Vehicle Mobile Apps – Wide Satisfaction Differences

Posted on 12 December 2025 by Ken Zino

The J.D. Power 2025 U.S. OEM ICE App ReportSM released this week shows that owner satisfaction with mobile apps for internal combustion engine (ICE) vehicles is more and more shaped by reliable connectivity, intuitive design, and the availability of essential features. Nearly 80% of ICE vehicle owners indicate using the OEM-provided app, “yet engagement and satisfaction remain inconsistent year-over-year. High-performing brands are pulling ahead, widening the gap with competitors,” J.D. Power said.

“Connectivity and speed continue to be the most significant challenges for ICE vehicle apps,” said Violet Allmandinger, mobile apps lead at J.D. Power. “Owners want apps that work seamlessly every time, with core features that are easy to access and perform reliably. The top performers notably stand out, and this year’s scores reflect that.” Continue reading →

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EV App Gap Frustrates Growing Number of Users

Posted on 29 May 2025 by Ken Zino

“The report includes apps from the top 28 award-eligible brands that sell EVs in the United States; 10 profiled EV brands in China; and eight profiled EV brands in Europe. Brands from China and Europe are included in this report given their expanding presence in the EV marketplace. Additionally, 1966 EV owners in the United States were surveyed in March-April 2025 to gather insights on app usage; feature desirability; and app overall execution for the 2025 report,” said Power. Continue reading →

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