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Category Archives: customer satisfaction
NHTSA – Consumer Alert for Pacifica Plug-In Hybrid Fires
The potentially affected van production began on August 12, 2016, when production of Chrysler Pacifica PHEVs began, and ended on August 7, 2018, when 2018 MY production ended. The suspect population was determined using vehicle manufacturing records. Similar vehicles not included in this recall are not PHEVs or were built after the suspect vehicle production period. Continue reading
Korean Brands Top 2022 J.D. Power Vehicle Dependability Study
“Some automakers are performing much better than others at preventing problems from occurring. These problems include the vehicle’s mechanicals, exterior and interior – but also infotainment systems, driver assistance systems and all the other electronic systems in today’s vehicles,” said David Amodeo, director of global automotive at J.D. Power. Continue reading
RAM – OE Firestone Truck Tires Recalled for Belt Separation
These tires were imported by Bridgestone Americas Tire Operations, LLC (BATO). BATO supplied the tires to Stellantis as original equipment for installation on 2021-2022 RAM 2500 and RAM 3500 vehicles. BATO also supplied these tires to retailers for sale in the replacement market. Affected tires were produced at a single plant from May 2, 2021 through May 8, 202. Affected tires can be differentiated from non-affected tires by the unique combination of brand, tire line, size, and DOT code. Continue reading
Nissan Recalling 690,000 Rogue SUVs for Fires
In affected Rogues, if water and salt collect in the driver’s side foot well, it may wick up the dash side harness tape and enter the connector. If the connector becomes corroded, electrical current may continue to flow between the connector terminals, potentially causing the driver’s power seat or power window to become inoperative, AWD warning light illumination, battery discharge, and/or thermal damage to the connector. In the worst-case condition, a fire can occur. Continue reading
Posted in customer satisfaction, quality, recalls
Tagged auto industry commentary, autoinformed.com, Ken Zino, nhtsa, Nissan Rogue Safety Recalls
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Bad Airbags – Kia Recalls 411,000 Model Year 2017-19 Vehicles
In the required filing with the National Highway Traffic Safety Administration, Kia claimed that “variances in the manufacturing of the ACU” can cause contact between the ACU cover and the Electrically Erasable Programmable Read-Only Memory (EEPROM) chip on the ACU’s Printed Circuit Board (PCB) and cause damage to the EEPROM’s soldering joints resulting in an open circuit. Continue reading
Posted in customer satisfaction, quality, recalls
Tagged auto industry commentary, autoinformed.com, Forte, Forte Koup, Ken Zino, kia recalls, nhtsa, Sedona, Soul, Soul EV
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Ford Motor and Stripe Sign E-Commerce Deal
For Ford and Lincoln dealers offering digital payment services today, Stripe’s service is expected to drive offer efficiency into processing of e-commerce payments, such as vehicle ordering, reservations and digital and charging services. Continue reading
Ford Motor Recalls F-Series, Ranger, Bronco, Transit, Transit Connect, Maverick for Various Safety Defects
In a series of recall documents filed on 16 December but made public by the National Highway. Traffic Safety Administration today, Ford Motor Company has recalled ~60,000 vehicles for a variety of safety defects including bad tailgates, cruise control radar, separation driveshaft separation from the transfer case, panoramic roofs flying off, and fuel tanks damaged by drill holes. All repairs will be made free of charge as required by federal law. Continue reading
Bad Brakes – Ford Recalls Bronco Sport, Escape SUVs
NHTSA discovered the problem. The Office of Vehicle Safety Compliance contacted Ford at the beginning of October 2021, regarding the results of its FMVSS 135 compliance audit on the 2021 model year Bronco Sport vehicle equipped with a brake vacuum booster. The stopping distance test results for “Brake Power Assist Unit Inoperative” were 191.9 meters which exceeds the federal regulation of 168 meters. Continue reading
Honda, Lexus at Top of ALG Residual Value Awards
Numerous variables, of course, affect the actual residual value of a vehicle over a multi-year lease term, including the former Trump administrations’ inexplicable failure to address the corona virus pandemic, which resulted unnecessary deaths and as well as factory shut downs. Other instances include mileage, quality/reliability, options and feature sets, weather and the macro-economic environment. Continue reading
Biden’s Build Back Better Act Decreases Budget Deficit!
Some of those budgetary effects are associated with programs that are classified as off-budget. The decrease in the on-budget deficit over that period would be $783.3 billion. To do the math for insurrectionist Republicans, this means ~$14 Billion dollars in the black, which probably because of the color means that most Republicans will no doubt oppose it. The failed former president, currently the insurrectionist in chief residing in Flori-duh, not only didn’t actually do anything to repair the infrastructure despite voluminous weekly (weakly?) announcements that it was infrastructure week, his tax cuts for the rich ran up record deficits. Continue reading
Floorplan – Stellantis Buys First Investors Financial Services
This is either an opportunity or survival necessity, depending on your viewpoint. It will allow Stellantis to provide customers and dealers a range of financing options, including retail loans, leases, and floorplan financing in the near term. A so-called “captive U.S. finance company” will provide revenue, marketing incentives and mobility services in the digital age for customers who purchase Jeep, Ram, Dodge, Chrysler, Fiat and Alfa Romeo vehicles. Continue reading
Dealer Demise? The Hyundai Amazon Digital Retail Experience
How long the dealers remain part of the process is an interesting question. Continue reading
GM Recalls 15,000 SUVs for Sudden Stalling
Dealers will replace the fuel pump power control module, free of charge as required by US law. Analysis of field data and returned warranty-replaced parts indicates that the condition was caused by a supplier manufacturing issue by Vitesco Technologies in Seguin Texas. Continue reading
Rolls-Royce ‘Boat Tail’ Makes Global Debut
Boat Tail marks a retrograde moment in the archives of Rolls-Royce, “demonstrating the brand’s commitment to coachbuilding as a central part of its future direction and portfolio. It continues and accelerates a contemporary coachbuilding movement that began with Sweptail, the first Coachbuild Rolls-Royce of the modern era, which also made its first public appearance at Villa d’Este back in 2017.” Continue reading
Tesla Recalls Model S for Bad Side Curtain Airbags
This results in an airbag that did not meet specifications. The replacement airbag was assembled with an inflator with a correct number of components that meet specifications whereas the recalled airbag was assembled with an inflator with an additional component that did not meet specifications. Continue reading →